Maintain and repair computers, scales, cameras, LAN, WAN and wireless networks in Martin Marietta's SE Division.

Provide network support for troubleshooting and resolving network related incidents. Manage incidents through to resolution including: coordinate and test with vendors and customers, internal communication and escalation, and follow-up documentation of the troubleshooting performed. Maintain network systems tools, applications. Coordinate workload, training and mentoring of junior associates. Work with network tools including, Spectrum, eHealth, Netscreen and CheckPoint. Communicate with multiple business units’ management and/or their clients disseminating information relevant to the client request in a clear and concise manner. Resolve incidents dealing with difficult situations, using professionalism and tact during stressful circumstances, represent Fiserv as a quality organization. Participate in problems reviews, bridge calls and Sigma meetings. Create, review, approve and perform network changes. Assists with Maintenance Windows as needed. Create and maintain internal processes and procedures. Create & review monthly reporting including capacity reporting, incident reporting, etc. Open tickets via Remedy and ServiceNow and work with vendors to resolve both software and hardware issues on switches, load balancers, firewalls and routers. Open tickets and work with vendors to resolve circuit outages in the timeliest manner.

Desktop laptop and Server support for Wolf's Corporate office in Alpharetta, GA. Responsibilities included setting up, configuring and maintaining various equipment in corporate office, warehouse and local stores and resolving any hardware or software issues.Supported laptops and administered Mindspring dial-up accounts and passwords for end users in the field.

Provided desktop support for IBM account at Lucent Technologies Sandy Springs site. Job responsibilities included software and hardware installs, upgrades, troubleshooting, special projects and project management. Supported Win95, WinNT, Dynacomm, Hummingbird, MS Project, ACAD, Palm Pilot, MS Exchange, MS Schedule+, MS Outlook, and various AT&T and Lucent proprietary software.

Contracted through TAC for helpdesk support on Digital's Starion retail PC helpdesk. Software support included DOS, WFWG, Win95, MS Works, MS Home and Faxworks. Also included troubleshooting via remote dial-up.

Provided in-house and on-site support for custom built PC's and servers. Specialized in setting up network and Auto-CAD systems for design firms.

Contracted through ARC for Helpdesk support for AT&T's mass-market computers. Software included DOS, Windows, PFS WindowWorks, Faxworks, AT&T Personal Communications Center, and Reachout.

Provided phone and in-house support for DOS, Windows, Word Perfect, and Lotus, as well as various brands of desktop, laptop, server and peripherals. Specialized in PC and printer repair and upgrades.

Provided phone, in-house and on-site support for DOS and Windows software and hardware. Managed service department and technicians doing in-house and on-site service calls. Also specialized in installing and maintaining Auto-CAD systems.