Chee Hai Woo Email & Phone Number

Singapore

Currently holding the appointment as the Senior Manager for Quality Management, a new department in Certis IFM (Integrated Facilities Management). Working on development and continuous improvement, promulgation and checking of common standard and processes across all projects which include the following:• Provide holistic solution to improve quality and reliability of results of all project• Owner of quality management processes including Certis IFM Playbook• Part of the escalation… Show more Currently holding the appointment as the Senior Manager for Quality Management, a new department in Certis IFM (Integrated Facilities Management). Working on development and continuous improvement, promulgation and checking of common standard and processes across all projects which include the following:• Provide holistic solution to improve quality and reliability of results of all project• Owner of quality management processes including Certis IFM Playbook• Part of the escalation processes to address deviations and non-conformances in project• Assist Certis IFM management to address matters arising from Internal & External audits.• In charge of the development and implementation of people management such as Quality Management Managers• Coordinate with co-opted functions such as Safety, Finance, Tech Implementation, Quality Excellence, CSDS (Certis Service Delivery System) to ensure proper coverage of all aspect of Certis IFM projects • In Charge of IAF (Integrated Assurance Framework) routine and ad hoc collection and reporting of IAF returns of the various Certis IFM projects • Conduct routine review, reassessment of risks and applicability of control measures• Work with Project Manager to apply corrective measures for breaches.• Running Gap analysis and continuous improvement in identified areas of concerns • Establishment of standards and processes• Education and promulgation of information pertaining to quality management to all project managers• Overseeing checks and audits as part of the quality assurance • Organising and reporting of any findings including updating of implementation initiatives Show less

Singapore

Holding the appointment as the Senior Manager for Tenancy Management, a new department in Certis IFM (Integrated Facilities Management). Currently working on building capability for the company in terms of Leasing Management and Managing Agent Precinctisation which include the following:• Process creation and documentation, training and audit • Capability (application for license, business registration, subscription to leasing databases etc) and capacity building (hiring and… Show more Holding the appointment as the Senior Manager for Tenancy Management, a new department in Certis IFM (Integrated Facilities Management). Currently working on building capability for the company in terms of Leasing Management and Managing Agent Precinctisation which include the following:• Process creation and documentation, training and audit • Capability (application for license, business registration, subscription to leasing databases etc) and capacity building (hiring and commission)• Markets (Guidance / criteria to ISG (Integrated Solution Group) including commercial and Industrial • Management System Integration (example TMS (Tenant Management System) • Done a Feasibility Study for Jewel Project to generate additional revenue for the site team and forecast revenue to be generated S$139,400/- p.a. and site team to implement• Completed the Jewel Leasing Process and submit to management for approval • Completed the A & A Works (involving Leasing team) and submit for management for approval• Involving with ISG on HDB Tender Bid and MSF Tender Bid related to Leasing Servicing and Leasing Management • Involving in Project Diamend (Redevelopment of Certis HQ and Renovation of Certis Building 2 in Paya Lebar)• To develop the Leasing & Tenancy Unit into a line of business for Certis Integrated Facilities Management • Successfully completed Finance Acumen skills such as Basic Accounting Concept for non-financial professional; Basic Budgeting for non-financial professional; Comprehending Finance: A guide to Finance Statement and Financial Statement Analysis for non-financial profession. Show less

Dubai, United Arab Emirates

Appointed as Director of Property Management from 1 August 2019 after consecutive growth was achieved for the last 10 months. The occupancy rate was consistently raised from 64% in Feb 2019 to 85% in Dec 2019. Average Turnover is about AED 13.6 million per month (last 10 months). Was given the opportunity to present the next 6 months Sale Strategy to the Board of Director in June 2019. • Revenue collection for the last 6 months in 2020 (Jan to Jun) was AED 50,141,520/-. • Achieved… Show more Appointed as Director of Property Management from 1 August 2019 after consecutive growth was achieved for the last 10 months. The occupancy rate was consistently raised from 64% in Feb 2019 to 85% in Dec 2019. Average Turnover is about AED 13.6 million per month (last 10 months). Was given the opportunity to present the next 6 months Sale Strategy to the Board of Director in June 2019. • Revenue collection for the last 6 months in 2020 (Jan to Jun) was AED 50,141,520/-. • Achieved Occupancy Rate of 80% with retention value of AED 44,886,650/- (99%) till May 2020. • Achieved sale target of AED 51 million for 2019. • Achieved Corporate Client sale of AED 1.6 million (rental of 25 units for a duration of 2 years)• Saving of Capital Expenditure of AED 1.3 million for Facilities Management Department for rental of the units that need to be renovated. • Implemented Call Centre System and “Go Live” in May 2019• Reviewed and revised the Pricing Strategy for Leasing Department and adjusted the pricing according to the market rate• Conduct weekly Operational Meeting with both Head of Leasing and Customer Happiness Manager• Reviewed and forward recommendations to Services Support Manager (now in-charge of both Recreation and Security Department) on their Processes and Procedure• Feedback back on new office layout in Golden Sand 14 (New Project) • Install the Virtual Tours for Leasing Department to show virtual reality on the type of Bedroom for offer• Post Advertisements in website and building to attract prospective tenants• Revised of Incentive Program for Leasing Department and review on regular basis • Introduced Incentive Program for Customer Happiness Department (Renewal Team) to boost the retention of tenants• Initiated the KPI for Customer Happiness Department (Renewal Team) Show less

Dubai, United Arab Emirates

Initially appointed as the Business Control & Compliance Manager for the Real Estate Division (Long Term) and to review the Processes and Procedure of Leasing Team; Customer Happiness Team and Security Department. During this period, also looking into IT System Integration. In Feb 2019, was appointed as the Head of Department for Leasing; Customer Happiness and Business Control & Compliance Department. • Review and revised the Process for Leasing Department • Developed the Process for… Show more Initially appointed as the Business Control & Compliance Manager for the Real Estate Division (Long Term) and to review the Processes and Procedure of Leasing Team; Customer Happiness Team and Security Department. During this period, also looking into IT System Integration. In Feb 2019, was appointed as the Head of Department for Leasing; Customer Happiness and Business Control & Compliance Department. • Review and revised the Process for Leasing Department • Developed the Process for Customer Happiness Department • Review and put forward recommendations for Security Department Staff Manual• Review and forward recommendations for Facilities Management Department • Developed Tenant Hand Book and useful information for new tenants• Participate in Leasing Team Operational Meeting and contributed ideas to further improve the sale target • Participated in Inter-Department Operational Meeting to ensure smooth operation of the company• Monitored the KPI of Leasing Team and track the weekly sale from Leasing Department• Monthly Report to Management • Enhanced the existing software (AMFM) to improve the customer services in terms of Facilities Services Show less

Abu Dhabi

• Awarded the ‘Recognition as a SKEA Champion’ certificate in 2013 for active participated in SKEA (Sheikh Khalifa Excellence Award) – Diamond Category.• Finalist in the Bank Top Recognition Award – IMTIAZ AWRDS – Safety Category and finished in the top four (out of 6,000 staff) in 2015. • Awarded ‘Inspire Champion and Sustainability Champion’ in 2012 in recognition of overseeing the suggestion scheme and encouraging ‘green’ ways of working.• Drove effective implementation of ISO… Show more • Awarded the ‘Recognition as a SKEA Champion’ certificate in 2013 for active participated in SKEA (Sheikh Khalifa Excellence Award) – Diamond Category.• Finalist in the Bank Top Recognition Award – IMTIAZ AWRDS – Safety Category and finished in the top four (out of 6,000 staff) in 2015. • Awarded ‘Inspire Champion and Sustainability Champion’ in 2012 in recognition of overseeing the suggestion scheme and encouraging ‘green’ ways of working.• Drove effective implementation of ISO 9001 Certification and ensured implementation of audit recommendations.• Identified a gap in MIS and successfully implemented property management and finance software system with Yardi Software.• Spearheaded a review of the complaint handling process, and other processes, as Compliance Officer.• Directed the takeover of two commercial buildings in Dubai in 2011 and played a direct role in achieving cost savings of AED 720,000/- for these buildings in terms of facilities services. • Commended by the GCAO (Group Chief Audit Officer) for the internal audit; realising a remarkable turnaround from unsatisfactory (53 points in 2010) to high improvement (15 points in 2011). • Streamlined some of the existing process and revised the KPIs from 7 to 32 indicators, across valuation, operation, leasing and facility management.• Secured approval for draft policy and saw it published in Bank QPR Portal in 2013, entailing a review and update of the existing company tariff. • Converted the process map from a manual to automated process, so that the Yardi System could interface with the bank system.• Integrated all three code services (i.e. quality; risk management and compliance) whilst integrating the Yardi System.• Conducted merger with the bank premises and renamed ADNP to Property Management Department (PMD) which reports to Group General Service (GGS). • Introduced a new risk management assessment method and successfully implemented new a KRI. Show less

Dubai

Played a pivotal role in supporting strategic aims and objectives by assisting the team to establish the operational procedure and bring new ideas to the company. Initially appointed as Property Manager. Promoted to Head of Northern Emirates in Oct 2009, and again to Assistant Vice President in Oct 2010. Remit included assisting the maintenance team in their processes, including monitoring service request/complaints and selection criteria for maintenance contractors and supporting property… Show more Played a pivotal role in supporting strategic aims and objectives by assisting the team to establish the operational procedure and bring new ideas to the company. Initially appointed as Property Manager. Promoted to Head of Northern Emirates in Oct 2009, and again to Assistant Vice President in Oct 2010. Remit included assisting the maintenance team in their processes, including monitoring service request/complaints and selection criteria for maintenance contractors and supporting property handover. • Minimised the building cost of a commercial building from 1.8million AED to 1.2 million AED during the first 3 months. • Mapped the leasing strategy and succeeded in getting a residential building (96 Units) fully rented in six weeks, after taking over the building from the landlord in 2009.• Successfully set up a base in Dubai and expanded the existing Northern Emirates Team whilst supervising 35 buildings, 45 villas and 50 apartments in Northern Emirates (2,800 units). Show less

Dubai

Initially appointed as Property Services Manager and promoted to Senior Property Services Manager and Evaluator for AFAAQ at SALWAN company level in 2008. Played a key role as one of the founding members for the Company IDAMA Property Services (IPS), reporting directly to the IPS, Director. The post demanded significant strategic level input and commercial accountability. • Key member of the team that won the Gold Trophy for AFAAQ in Dubai Properties (Company) Level in January 2008… Show more Initially appointed as Property Services Manager and promoted to Senior Property Services Manager and Evaluator for AFAAQ at SALWAN company level in 2008. Played a key role as one of the founding members for the Company IDAMA Property Services (IPS), reporting directly to the IPS, Director. The post demanded significant strategic level input and commercial accountability. • Key member of the team that won the Gold Trophy for AFAAQ in Dubai Properties (Company) Level in January 2008 (IDAMA LLC). • Recipient of ‘Certificate of Recognition for AFAAQ’ in September 2007, December 2007 and March 2008 (IDAMA LLC).• Appointed Member of EFQM (European Foundation Quality Management) for processes, partnership and resources during the years 2006 and 2007 (IDAMA LLC).• Instrumentally involved in establishing the infrastructure of the Property Management Dept. and successfully scrutinised the Tower Association Constitution and Master Community Declaration, along with legal team.• Optimised running of the third-party leasing and developer project, through coaching and mentoring of the property management team. • Successfully handled the world’s biggest single phase resident project comprising of 40 tower blocks JBR (Jumeirah Beach Residence) with responsibility for 21 staff to run the daily operations for these estates. • Achieved ISO 9000 certification for the Property Management Department in 2007. • Chosen as representative of the Dubai Properties Shifting, representing IPS as well as one of the internal trainers for ‘Up Your Service’. Member for the Service Culture Committee. • Expertly evaluated for staff suggesting scheme and was awarded the accolade of Best Evaluator and Best Business Suggestion in 2008. • Achieved +90% feedback rating for delivering training to In House Technicians for customer service. Show less

Singapore

Primary role focus was on spearheading the daily operations of all estates within remit. Responsibilities included organising/participating in council meetings and the AGM.• Appointed to run and manage 16 estates inclusive of mixed, industrial and residential in June 2006 in reflection of professional capabilities. • Successfully mentored two Property Executives in terms across all aspects of the daily operations of their estates; proactively maximising their skills and competence.… Show more Primary role focus was on spearheading the daily operations of all estates within remit. Responsibilities included organising/participating in council meetings and the AGM.• Appointed to run and manage 16 estates inclusive of mixed, industrial and residential in June 2006 in reflection of professional capabilities. • Successfully mentored two Property Executives in terms across all aspects of the daily operations of their estates; proactively maximising their skills and competence. Show less

Singapore

The Claymore (Singapore)

Singapore

Singapore

Singapore

Singapore

Singapore

Master Of Business Administration (M.B.A.), Executive M.B.A, Gpa 3.537 / 4

Bachelor'S Degree, Property Management, Bachelor Of Science (Estate Management Honors)