Chee Seng Email & Phone Number

• 1. GENERAL DUTIES
• Maintain existing business processes and develops new or improved processes to improve quality, reduce cost and improve cycle time with emphasis on using new, cost-effective IT technology; documents and trains.
• Provide Level 1 IT support through GIT Helpdesk Portal to pick up incident reported by requesters support coverage includes Systems & Networking and ERP Administration.
• Coordinate with Level 2 (Micro-Mechanics GIT Representative) and Level 3 (IT Outsource vendor) to perform onsite support.
• Perform Remote Access Support to requester as per incident reported.3. Asset Management and Compliance
• Coordinate with finance department and maintain and updated inventory list for both IT hardware and software to tally with the computer hardware listing.

Penang, Malaysia

• Maintain and support for ERP system, Door Security Access system,Staff & Student Card Issue system, Student Email Account system,Print Management system, Veaam backup and disaster recovery system.
• Perform setup, configuration, migration, upgrading and maintenance of computer.
• Perform configuration and maintenance of Cisco & HP network switches, access point and firewall.
• Troubleshoot and rectify computer, laptop, server, firewall, switch, access point, printer, CCTVs, projector and application issues.
• Troubleshoot and rectify security, network and internet issues.
• Perform basic administrative support, asset management and routine IT housekeeping services.

Penang, Malaysia

• To assist System Administrator in hardware, network and system support.
• To provide in-house and on-site support and troubleshooting for PC related problems.
• Perform installation, configuration and troubleshooting of PCs, printers, Windows, and related services.

Bachelor Of Information Technology (Hons) Communications And Networking

Diploma In Computer Engineering