Arshdeep Singh Cheema Email & Phone Number

Woodbridge, Ontario, Canada

o Responding to 20+ helpdesk inquiries daily and assisting clients or technicians in problem resolution.o Management of 300+ servers with the help of HTTPS and VPN based technologies.o Utilizing command shell scripts to automate tasks such as system configuration, log parsing, data processing, file transfer and backups.o Installing and updating custom software while ensuring data security.o Testing and preparing new computer equipment before shipping to ensuring proper functionality.o Improving learning resources by supplementing documentation with innovative ideas.

Waterloo, Ontario, Canada

o Assisted the back line team in identifying potential network and software issues and helped in troubleshooting.o Programmed 15+ webpages for internal websites with HTML, CSS, JavaScript, Perl, SQL and Ruby.o Configured different remote servers under specific network domains to form virtual labs for software testing.o Designed and developed an automated VM sign-out system through web development.o Created and updated the documentation of various BlackBerry software.

Punjab, India

o Guided the teaching staff through hardware and software problems and increased their performance by more than 15%.o Configured PCs, monitors, projectors, printers with different types of cables and hardware and reduced the cost of maintenance by 20%.o Managed the advertisements section of the production website and the official social media content.o Oversaw the daily office administration tasks including managing all office equipment and preparing timetable.o Provided customer service by attending inquiries via emails, phone calls or in-person meetings.