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Cheenee Chan-Dela Cruz is listed as Senior Project Manager at Arcadia Consulting at Arcadia Consulting, a company with 52 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Cheenee Chan-Dela Cruz.
Cheenee Chan-Dela Cruz previously worked as Senior Project Manager at Arcadia Consulting and Project Manager at Ttec. Cheenee Chan-Dela Cruz holds Bachelor Of Science, Information Technology from Polytechnic University Of The Philippines.
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Cheenee Chan-Dela Cruz is a Senior Project Manager at Arcadia Consulting at Arcadia Consulting. They possess expertise in leadership, customer experience, team building, e commerce, bpo and 32 more skills.
Listed skills include Leadership, Customer Experience, Team Building, E Commerce, and 33 others.
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Who we are -Arcadia is a global professional services consultancy specialising in sustainable behavioural and cultural change. As ‘Architects of Change’ we design and deliver engaging blended development solutions, and innovative culture and capability strategies, that help clients build outstanding performance across their business. Our focus is on.
Philippines
Strategic Leadership: Lead and oversee projects related to knowledge management and instructional design, ensuring alignment with organizational goals.Develop and implement strategic project plans to optimize the efficiency and effectiveness of Knowledge Specialists and Instructional Designers.Team Management: Manage and coordinate the activities of.
Manila, Philippines
Knowledge and Collaboration Specialist:Develop and implement strategies for efficient knowledge capture, organization, and dissemination within the organization.Collaborate with cross-functional teams to understand knowledge needs and tailor solutions to align with organizational objectives.Create and maintain knowledge repositories, ensuring accessibility.
Manage day-to-day operations ensuring alignment on utilised man hours billable to the ClientsConduct quality toll gates in making sure work pieces are in parallel with timelines and KB best practicesAccomplishes individual feedback form for each Content Developer and assessmentManages alignment of individual and team man hours versus work projects.
Performs analysis of content requirementsParticipate or conduct Focus Group Discussion and review develop content impact to ensure adherence and knowledge retentionEnsure that Work Requests are delineated to Content Developers Works with the Team in completing Projects and Work RequestsAdhere to Business Process Management Change Control ProcessTakes.
Writes, indexes, or revises a variety of technical content, which includes user and product documentationAssist in developing content for comprehensive web-based resource productTake part in projects related to research, creation, and maintenance of Knowledge Management resource materialsAble to respond to Contact Centre Agents/Support Teams who require.
Collecting product information from the client, TQM, client services, etc.Spreading product knowledge to operationsUpdating existing proceduresAnalysing the usage of Knowledge Management database and taking actions accordingly. Reviewing and updating online course contentDelivering training (refreshers, new projects, new products etc.) to all agents as.
Providing technical support to customers (Computers, Printers, Monitors)Troubleshooting (Hardware)Network troubleshooting
Providing technical support to customers (Computers, Printers, Monitors)Troubleshooting (Hardware)Network troubleshooting
Other employees you can reach at arcadiaconsulting.com. View company contacts for 52 employees →
Joe Goddard
Colleague at Arcadia Consulting
Singapore, Singapore, Singapore
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VS
Vibhuti Sharma ⚡️
Colleague at Arcadia Consulting
Bengaluru, Karnataka, India, India
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RR
Robert Rosales
Colleague at Arcadia Consulting
Lausanne, Vaud, Switzerland, Switzerland
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MC
Matthew Crome
Colleague at Arcadia Consulting
London, England, United Kingdom, United Kingdom
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LL
Lady Lei Dinoy
Colleague at Arcadia Consulting
Davao Del Sur, Davao Region, Philippines, Philippines
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KW
Katherine Wiles
Colleague at Arcadia Consulting
United Kingdom, United Kingdom
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AS
Alistair Skellern
Colleague at Arcadia Consulting
London, England, United Kingdom, United Kingdom
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SR
Saranga R
Colleague at Arcadia Consulting
Chennai, Tamil Nadu, India, India
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QL
Quinn L.
Colleague at Arcadia Consulting
Hong Kong SAR, Hong Kong
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MW
Mark Weston
Colleague at Arcadia Consulting
Auckland, New Zealand, New Zealand
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Quick answers generated from the profile data available on this page.
Cheenee Chan-Dela Cruz works for Arcadia Consulting.
Cheenee Chan-Dela Cruz is listed as Senior Project Manager at Arcadia Consulting at Arcadia Consulting.
Cheenee Chan-Dela Cruz is based in Metro Manila, National Capital Region, Philippines while working with Arcadia Consulting.
Cheenee Chan-Dela Cruz has worked for Arcadia Consulting, Ttec, Teletech, Transcom, and Sitel.
Cheenee Chan-Dela Cruz's colleagues at Arcadia Consulting include Joe Goddard, Vibhuti Sharma ⚡️, Robert Rosales, Matthew Crome, and Lady Lei Dinoy.
You can use AeroLeads to view verified contact signals for Cheenee Chan-Dela Cruz at Arcadia Consulting, including work email, phone, and LinkedIn data when available.
Cheenee Chan-Dela Cruz holds Bachelor Of Science, Information Technology from Polytechnic University Of The Philippines.
Cheenee Chan-Dela Cruz is listed with skills including Leadership, Customer Experience, Team Building, E Commerce, Bpo, Business Process Outsourcing, Account Management, and Customer Retention.
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