Marcos Bello Email & Phone Number

New York, Ny, Us

Nueva York, Estados Unidos

With over 3 years of experience in a fast-paced restaurant environment, I excel in delivering exceptional customer service and enhancing the dining experience for guests. My strong sales acumen allows me to effectively promote seafood, ceviche dishes, cocktails, and other beverages, driving increased revenue for the establishment. I am fluent in both English and Spanish, enabling me to connect with a diverse international clientele. As a dedicated team player, I collaborate seamlessly with… Show more With over 3 years of experience in a fast-paced restaurant environment, I excel in delivering exceptional customer service and enhancing the dining experience for guests. My strong sales acumen allows me to effectively promote seafood, ceviche dishes, cocktails, and other beverages, driving increased revenue for the establishment. I am fluent in both English and Spanish, enabling me to connect with a diverse international clientele. As a dedicated team player, I collaborate seamlessly with service staff and kitchen teams to optimize service efficiency and maximize sales opportunities.Key responsabilities:Greet guests upon arrival and provide a high level of service throughout their dining experiencePresent and explain menu items, including ceviche dishes and seafood specials, as well as cocktails and other beveragesMake recommendations based on guest preferences and dietary restrictionsTake and process orders accurately and efficiently using the restaurant's POS systemCollaborate with kitchen team members to ensure timely delivery of food and maintain a high standard of qualityHandle cash and credit card transactions, and accurately record tips and sal Show less

Nueva York, Estados Unidos

I worked for a French restaurant in Manhattan's prestigious neighborhood for 1 year. With a distinguished clientele, my primary responsibility was to ensure that guests relished every moment from the moment they arrived. I skillfully introduced and detailed the menus and specials, curated an extensive selection of wines and cocktails to elevate the dining experience, and managed various special events such as weddings, graduations, and birthdays with finesse.

Nueva York, Nueva York, Estados Unidos

Dublin, Leinster, Ireland

Michelin guide restaurant in the heart of Dublin cityI showed my skills as a Gardimangier, having responsibility for more than 70 recipes and performing in a 150 covers service every night, I also participated in the creation of new menus and develop new dishes with my colleagues and the head chef-owner

Republic Of Ireland

4 stars hotel in the Dublin business area, with banquets and events rooms, a restaurant, and room service.I created memorable experiences for the events and banquets we had at the hotel, personalizing every experience according to the guest we had every night, also I was able to work in Mediterranean & Asian restaurants at the hotel covering chef positions following the brand standards.* Ensure the quality of food* Hygiene control* Training Commins* SOPs for all dishes are… Show more 4 stars hotel in the Dublin business area, with banquets and events rooms, a restaurant, and room service.I created memorable experiences for the events and banquets we had at the hotel, personalizing every experience according to the guest we had every night, also I was able to work in Mediterranean & Asian restaurants at the hotel covering chef positions following the brand standards.* Ensure the quality of food* Hygiene control* Training Commins* SOPs for all dishes are implemented with the aid of the Head Chef* Control of stockand control of wastage * Keep a high standard of personal appearance and hygiene all the times* Be aware of the action to be taken in the event of a fire as laid down by the fire precautions act. Show less

El Tigre - Venezuela

Bar-Restaurant & Theater 250 sits inside, 150 sits at the lobby bar I created and developed a new menu for this new concept theater- restaurant, especially the dessert menu, I trained kitchen staff in a very remote town with no experience and professional preparation to do the job, implementing my leadership skills and knowledge.As a result, the restaurant became the first place with this concept in the country to entertain foreign people working for the oil companies in my country.

Puerto Ordaz - Venezuela

I increased the sales of the banquets department by 30% by applying and offering new services, menus, and experiences to new and existing customers.I optimized the process inventory and kitchen schedule, labor costs, and kitchen training, I reformed the restaurant structure to develop the staff performance and helped the head chef to get high-quality144 rooms, including a presidential suite, 2 restaurants, a lobby bar, and room service.I restructured the banquets and events… Show more I increased the sales of the banquets department by 30% by applying and offering new services, menus, and experiences to new and existing customers.I optimized the process inventory and kitchen schedule, labor costs, and kitchen training, I reformed the restaurant structure to develop the staff performance and helped the head chef to get high-quality144 rooms, including a presidential suite, 2 restaurants, a lobby bar, and room service.I restructured the banquets and events department, taking care of the customers to personalize the experience, focusing on weddings, medical congress, and the launching of new products and services for different brands. Show less

Venezuela

As Kitchen Team Leader I was responsible for supervising and coordinating kitchen staff activities to ensure exceptional culinary service. This role is crucial for maintaining food quality and presentation standards, as well as ensuring the operational efficiency of the kitchen.1. **Staff Supervision:** - Coordinate and direct the kitchen team in food preparation and presentation. - Assign tasks and supervise the performance of cooks and kitchen assistants. - Train… Show more As Kitchen Team Leader I was responsible for supervising and coordinating kitchen staff activities to ensure exceptional culinary service. This role is crucial for maintaining food quality and presentation standards, as well as ensuring the operational efficiency of the kitchen.1. **Staff Supervision:** - Coordinate and direct the kitchen team in food preparation and presentation. - Assign tasks and supervise the performance of cooks and kitchen assistants. - Train and develop kitchen staff, ensuring compliance with safety and hygiene standards.2. **Kitchen Management:** - Ensure proper execution of established recipes and menus. - Monitor cooking and preparation times to ensure timely delivery of dishes. - Maintain cleanliness and order in all kitchen areas.3. **Quality Control:** - Ensure all dishes are prepared according to Marriott's quality and presentation standards. - Conduct regular inspections of food and equipment to ensure their good condition and functionality.4. **Inventory and Supply Management:** - Supervise food and supply inventory, placing orders when necessary. - Control the proper use of ingredients to minimize waste.5. **Coordination with Other Departments:** - Work closely with the food and beverage department to ensure a first-class culinary experience. - Participate in planning and service coordination meetings. Show less

Caracas, Federal District, Venezuela

I was responsible for providing outstanding customer service to Bancaribe clients by addressing their inquiries, resolving issues, and providing information about our products and services, showing excellent communication skills, a strong customer-centric approach, and the ability to work efficiently in a fast-paced environment.Key Responsibilities: • Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency. • Resolve customer issues… Show more I was responsible for providing outstanding customer service to Bancaribe clients by addressing their inquiries, resolving issues, and providing information about our products and services, showing excellent communication skills, a strong customer-centric approach, and the ability to work efficiently in a fast-paced environment.Key Responsibilities: • Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency. • Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction. • Provide information about Bancaribe’s products and services, helping customers make informed decisions. • Process transactions, including account openings, transfers, and payments. • Maintain accurate records of customer interactions and transactions. • Assist customers with online and mobile banking platforms. • Collaborate with other departments to resolve complex customer issues. • Identify opportunities to improve customer service processes and recommend solutions. • Stay updated on Bancaribe’s products, services, policies, and procedures. Show less

Caracas, Federal District, Venezuela

As a Collections Manager for a credit card company, I specialize in strategic debt recovery, effective communication, problem-solving, team leadership, compliance, and customer service. My skills ensure optimal debt collection results while maintaining positive customer relationships, making me a valuable asset to the company's financial success.Key Responsibilities: • Contact customers via phone, email, and written correspondence to discuss overdue credit card… Show more As a Collections Manager for a credit card company, I specialize in strategic debt recovery, effective communication, problem-solving, team leadership, compliance, and customer service. My skills ensure optimal debt collection results while maintaining positive customer relationships, making me a valuable asset to the company's financial success.Key Responsibilities: • Contact customers via phone, email, and written correspondence to discuss overdue credit card accounts. • Negotiate payment plans and settlements in accordance with company policies and regulatory requirements. • Maintain accurate records of customer interactions, payment agreements, and account statuses in the CRM system. • Monitor and follow up on payment agreements to ensure compliance. • Provide customers with information regarding their account status and payment options. • Resolve customer inquiries and disputes related to their credit card debt. • Collaborate with the legal department for accounts requiring legal action. • Stay updated on relevant laws and regulations related to debt collection practices. • Meet or exceed individual and team targets for debt recovery. Show less

Caracas, Federal District, Venezuela

As a Telecommunications Sales Representative, I was responsible for connecting with customers over the phone to promote our products and services, ensuring they found the right solutions for their needs.**Key Responsibilities:**- I made outbound calls to introduce and sell our telecom products.- I listened to customers and suggested the best solutions for them.- I consistently worked to hit and exceed my sales targets.- I maintained accurate records of my customer… Show more As a Telecommunications Sales Representative, I was responsible for connecting with customers over the phone to promote our products and services, ensuring they found the right solutions for their needs.**Key Responsibilities:**- I made outbound calls to introduce and sell our telecom products.- I listened to customers and suggested the best solutions for them.- I consistently worked to hit and exceed my sales targets.- I maintained accurate records of my customer interactions in the CRM.- I followed up on leads to convert them into sales.- I provided clear information about our offerings, including pricing and promotions.- I addressed customer questions and ensured they had a positive experience.- I collaborated with the sales team to improve overall performance.- I stayed updated on industry trends and competitor products.This role suited me well as I was motivated, goal-driven, and enjoyed helping people find the right solutions. Show less

Caracas, Federal District, Venezuela

As the Executive Assistant to the CEO , I was responsible for managing all aspects of the CEO's agenda. This includes scheduling meetings, coordinating travel arrangements, and preparing necessary documents for various appointments. Additionally, I organize folders for our sellers, arranging their flight tickets and hotel accommodations for different cities they visit.In addition to these tasks, I was also responsible for preparing and submitting invoices, as well as generating… Show more As the Executive Assistant to the CEO , I was responsible for managing all aspects of the CEO's agenda. This includes scheduling meetings, coordinating travel arrangements, and preparing necessary documents for various appointments. Additionally, I organize folders for our sellers, arranging their flight tickets and hotel accommodations for different cities they visit.In addition to these tasks, I was also responsible for preparing and submitting invoices, as well as generating reports on sales commissions. I work closely with the CEO to ensure that all financial transactions are accurately recorded and reported.Overall, my role as the Executive Assistant to the CEO was crucial in ensuring smooth operations and efficient communication within the organization. I take pride in my ability to multitask and prioritize tasks effectively in order to support the CEO and contribute to the success of the business. Show less

Caracas, Federal District, Venezuela

In my role at Wendy's, I greeted customers with a friendly attitude and took orders accurately using the POS system. I prepared and cooked food according to Wendy's quality standards, ensuring all menu items were assembled and presented correctly. I maintained a clean and organized dining area, kitchen, and restrooms, adhering to food safety and sanitation guidelines. I also restocked supplies, assisted with opening and closing duties, and collaborated with team members to ensure smooth… Show more In my role at Wendy's, I greeted customers with a friendly attitude and took orders accurately using the POS system. I prepared and cooked food according to Wendy's quality standards, ensuring all menu items were assembled and presented correctly. I maintained a clean and organized dining area, kitchen, and restrooms, adhering to food safety and sanitation guidelines. I also restocked supplies, assisted with opening and closing duties, and collaborated with team members to ensure smooth operations. When customer inquiries or issues arose, I addressed them promptly to ensure a positive dining experience. Show less

Certificado En Cocina Internacional, Cocina Y Gastronomía, General

Professional Baker, Bakery

Multisensorial Gastronomic Experience Curse, Gastronomía

Postgraduate In Cience And Gastronomic Management, Culinary Science/Culinology

General English, Idiomas, C1

General English, Idiomas

Cook, Gastronomy

Bachiller En Ciencias, Ciencias

Curso Alimentacion Saludable, Cooking And Related Culinary Arts, General