- Proficient in Epic systems, specifically in the Hb module- Skilled in analyzing workflows and system requirements to optimize the Hb module- Experience in configuring, testing, and implementing Hb module enhancements and upgrades- Ability to collaborate with clinical staff to understand their needs and translate them into system solutions- Strong problem-solving skills to troubleshoot issues and provide timely resolutions- Knowledgeable about industry best practices and regulatory requirements related to hematology and blood bank processes- Effective communication skills to train end-users and provide support documentation- Proven ability to prioritize tasks and manage multiple projects simultaneously within deadlines