• Synthesize beta phase feedback of a new financial education program and craft recommendations for COO and Client Experience Lead that drive program engagement and impact.• Conducted a complete analysis of online program resources and brought recommendations to senior leadership to inform restructuring of the site architecture.• Completed data migration of library of resources.

• Assist in weekly collaborations with the company’s president/founder and individual clients to develop and implement individualized plans to address organizational needs to complement/enhance clients’ lifestyle.• Assess/anticipate client needs, develop relevant strategies, and implement solutions to professionally and efficiently deliver services in alignment with the organization’s mission, and the client’s vision.• Identify and purchase appropriate products for each job and maintain biweekly invoices of concurrent projects for client billing of goods and services.

● Utilize learning management systems to create in-person & web-based training materials, make data-driven decisions and prepare/execute relevant evaluations.● Collaborate with administrators to develop relevant learning solutions and facilitate state-aligned instruction for key stakeholders of varying cultural and socio-economic backgrounds and abilities.● Curate and build productive relationships with clients and leadership teams to serve key stakeholders and reduce educational barriers.● Formulate and execute policies/procedures designed to establish and maintain a positive, safe, and organized learning environment with a culture of inclusion and understanding.● Achieved a 100% client passing rate on the state standardized math assessment in 2022.

● Adapted and applied learning theory and a systemic approach to design/develop web-based trainings and in-person instruction for seven classes of clients with highly diverse needs and levels of proficiency.● Leveraged interpersonal skills to connect across cultural barriers with clients, coworkers, and administrators to ensure training and professional development aligned with institution’s mission.● Awarded Teacher of the Year for the 2016-2017 school year.● Achieved a 95% satisfaction rate from direct clients as related to subject matter expertise and ability to deliver engaging and comprehensible instruction.

● Utilized outstanding coordination and planning abilities to support and facilitate English-language lessons to clients with varying degrees of understanding & proficiency.● Modernized and enhanced given instructional resources by identifying areas of growth and finding creative solutions/methods to deliver relevant and engaging activities.● Effectively communicated with Korean counterparts and administrators across cultural and language differences to proactively address academic and behavioral barriers to client education.

● Directed and supervised the alignment, coordination, and delivery of instructional programs for at-risk clients aligned with state guidelines and standards.● Utilized learning management systems and software to find solutions to support and motivate low-performing clients by creating individualized instruction tailored to address specialized needs and barriers.● Showcased exceptional communication skills to establish and maintain professional relationships with key stakeholders and the leadership team.

● Established positive relationships with clients and collaborated with the leadership team to create a safe, therapeutic environment for child victims of trafficking, abuse, and neglect.● Created, managed, and coordinated a daily schedule of learning and recreational events to ensure productivity, compliance, and satisfaction for 60 clients of various ages, abilities, and backgrounds.● Maintained comprehensive documentation of clients’ progress within the organization and led team meetings to discuss specific needs and appropriate interventions to reduce client barriers to success.● Designed a life-skills curriculum for clients in compliance with state licensing standards, and provided the resources and training for staff implementation.● Employed discretion and diplomacy while utilizing Trust-Based Relational Interventions (TBRI) to provide intuitive support and treatment to clients who are actively in crisis.● Charged by the Executive Director to design and implement an innovative life-skills curriculum within state standards for 60 residents.