Chelsea Wallace Email and Phone Number

Job role responsible for key customers who make up the top tier of revenue, and renewal potential. • Customer facing, with interaction from C-level to end users.• Ability to understand the technical aspects of software, and equally the impact, to achieving business outcomes.• Coordinated annual customer advisory board to guide the company’s roadmap to meet new, and future market needs.• Internal work included marketing, development, finance, and sales as we set go-to market… Show more Job role responsible for key customers who make up the top tier of revenue, and renewal potential. • Customer facing, with interaction from C-level to end users.• Ability to understand the technical aspects of software, and equally the impact, to achieving business outcomes.• Coordinated annual customer advisory board to guide the company’s roadmap to meet new, and future market needs.• Internal work included marketing, development, finance, and sales as we set go-to market priorities. Show less

Job role focused on helping and maintaining current customers with their adoption, and expansion of our technology platform, to achieve their business outcomes. • Worked with AD on customer retention, and expansion strategies.• Prepared ROI and campaign analysis for desired customer business outcome.• Coordinated multiple team collaborations for project completions.• Developed client success metrics that measured success, and guided company lifecycle campaigns.

• Delegated responsibilities for client projects/tasks to appropriate team.• Lead client and end-user training webinars, and demos.• Dedicated resource for premier tier client.

• Assisted with Account Director’s workload on 10+ clients.• Accomplished clients day-to-day task needs.• Worked with support, IT, and development teams to troubleshoot and resolve software issues.

-Admin and Analyst for land planning and zoning organization-Prepared proposals to present to business clients-Updated data, performed research, and edited documents-Developed spreadsheets to support proposals and research