I am passionate about understanding human behavior and using these insights to help businesses create better products and services. My background in mental healthcare and scientific research has equipped me with a unique skill set that is highly applicable to UX research and support roles.With certifications in UX/UI Design, Digital Marketing, and Project Management, I offer a holistic approach to User Experience (UX). I excel in creating genuine connections, solving problems creatively, and quickly adapting to new learnings.KEY STRENGTHS:• Empathy & Active Listening: I build strong relationships and foster inclusivity, leveraging my ability to connect deeply with diverse individuals.• Problem-Solving: My ADHD enhances my ability to thrive in ambiguous situations, using creative and divergent thinking to overcome challenges.• Continuous Improvement: I am naturally curious and committed to personal and professional growth, always seeking new perspectives and refining my methods.PROFESSIONAL SKILLS:• User Research: User Interviews, Surveys, Behavioral Observation, Mixed Methods Research, Usability Testing, Participant Recruitment• Project Management: Project Planning, Operations, Agile Methodologies, Scrum, Kanban• Data Analysis: Data Collection, Data Interpretation, Eye-tracking Software• Design Principles: Wireframing, Prototyping, Personas, User Flows• Collaboration: Cross-functional Team Coordination, Stakeholder Communication, Workshop Facilitation• Tools: Figma, UserTesting, SurveyMonkey, Dovetail, Google Forms, Tableau, Notion, JIRA, TrelloDOMAIN KNOWLEDGE:UX/UI Design, UX Research, Psychology, Neuroscience, Project Management, Neurodiversity, AR/VR Technologies, Healthcare, Gaming, Education, Event MarketingI am an extrovert who enjoys meeting new people and exploring emerging tech, design trends, ADHD, and sci-fi. Let's connect and discuss how we can create meaningful user experiences together.Let's Connect!Live long & prosper 🖖
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Freelance Ux ResearcherSelf-EmployedDallas, Tx, Us
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ServerCane Rosso Jun 2024 - PresentPlayed a key role in the grand opening of a brand new location, ensuring a positive dining experience for all guests by providing attentive and efficient service. Managed high-stress situations during peak hours while maintaining professionalism.NOTABLE ACHIEVEMENTS:• Created a welcoming atmosphere for diverse clientele by providing top notch customer service and timely communication, contributing to a 4.4-star rating on popular review platforms within the first two months.• Built strong relationships with early patrons, achieving a 30% repeat customer rate and positive word-of-mouth referrals.• Adapted quickly to customer feedback, implementing service improvements that increased overall customer satisfaction scores by 25% within the first month.• Efficiently managed time and multitasked in a fast-paced, high-volume environment, ensuring 95% of orders were delivered on time and customer satisfaction remained high._______________ -
Business OwnerThe Tangled Brain Oct 2023 - PresentCreated by an adult with ADHD and former mental health professional, our Notion templates are designed for busy ADHD professionals. As a Notion Creator, I wanted to find ways to aid others in the neurodivergent community by addressing common struggles such as planning, organization, and big picture thinking, to help them avoid those unwanted feelings of overwhelm, procrastination, and information overload. Our user-friendly templates are crafted to help customers manage those to-do list items requiring lots of energy and those pesky executive functioning skills, making it easier to stay focused, organized, and on track.NOTABLE ACHIEVEMENTS:• Design and develop Notion templates tailored for neurodivergent professionals, focusing on usability and user experience.• Conduct user research and gathered feedback to continuously improve product offerings.• Manage the business operations, including marketing, customer support, and product development.________________ -
Junior Ux ResearcherTech Mahindra Jan 2024 - Apr 2024Pune, Maharashtra, InAssisted in the execution of usability studies to enhance the user experience of an industry leading tech company's AR/VR product. Conducted user interviews and moderated usability tests, analyzing user behavior and feedback to inform design decisions.NOTABLE ACHIEVEMENTS:• Collaborated with researchers to understand study goals, participant recruitment criteria, and technical requirements, resulting in a 25% increase in study completion rates and improved alignment with research objectives.• Prepared screeners, scheduled sessions, and supported data collection, ensuring a 98% participant attendance rate and maintaining high standards of quality and efficiency, which led to a 30% reduction in data collection time.• Increased participation rates by 15% within one week by enhancing recruitment strategies and ensuring a representative sample for data analysis.• Collected and analyzed data from over 4,000 user interactions using eye-tracking software and biometric sensors, informing product feature refinement for emerging technologies.________________ -
Layoff/Position EliminatedCareer Break Oct 2023 - Jan 2024Layoff due to restructuring after Signify Health was acquired by CVS group. During this period I devoted my time to professional development in ux design, ux research, and digital marketing. I also took time to explore my creative side, becoming a Notion creator and starting a small online business selling digital products.
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Marketing Operations CoordinatorSignify Health Apr 2023 - Sep 2023Dallas, Texas, UsOrganized and executed marketing events to promote healthcare services and education. Developed and implemented marketing materials and campaigns, aligning event strategies with business objectives.NOTABLE ACHIEVEMENTS:• Collaborated with remote, cross-functional teams to align event strategies with business objectives, enhancing brand awareness by 20%.• Designed and conducted post-event surveys to gather user feedback, leading to a 28% increase in attendee satisfaction.• Worked closely with design teams to create user-centered event materials, reducing content production delays by 20%.• Implemented quality control measures to ensure the accuracy of net promoter scores (NPS) and data collected, achieving a 99% precision rate.________________ -
Administrative AssistantPremise Health Jun 2022 - Apr 2023Brentwood, Tn, UsProvided administrative support to healthcare professionals, managing patient records and appointment scheduling. Assisted in the preparation of reports and presentations for healthcare executives.NOTABLE ACHIEVEMENT:• Managed patient records and appointment scheduling, improving workflow efficiency by 30%.• Assisted in the preparation of reports and presentations for healthcare executives, contributing to a 20% improvement in decision-making processes.• Coordinated communication between departments, enhancing collaboration and information sharing, leading to a 15% increase in operational efficiency.• Organized and maintained medical records for 3,000+ patients, ensuring compliance with HIPAA regulations.________________ -
Health And Well-BeingCareer Break Jan 2022 - Jun 2022Took time for convalescence after having major surgery on my spine. During this period I spent time exploring other career paths (and lots of physical therapy) and discovered my passion for user experience and product design.
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Mental Health TechnicianParkland Hospital Feb 2019 - Dec 2021Dallas, Texas, UsSupported mental health professionals in providing comprehensive care for patients. Monitored patient behavior and vital signs, and assisted in therapeutic activities.NOTABLE ACHIEVEMENTS:• Increased patient engagement by 15% by advocating for patients’ needs during treatment planning meetings.• Collaborated with cross-matrix teams to develop and implement effective treatment plans for 28 patients in residence.• Led training initiatives as preceptor by mentoring up to 15 new hires per quarter across three departments.• Maintained detailed patient records, ensuring accurate documentation of care provided, enhancing treatment efficacy by 25%.__________________ -
Retail AssociateNordstrom Rack Dec 2018 - May 2019
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TravelCareer Break Jul 2018 - Nov 2018Solo backpacking trip for 4 months to Cambodia, Thailand, and Vietnam. Worked at a hostel (Mad Monkey) for a few weeks in Siem Reap, Cambodia. Met incredible people from all over the world and did some volunteer work helping clean up Tonle Sap Lake
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Mental Health TechnicianMedical City Healthcare Dec 2014 - Mar 2018Dallas, Texas, UsProvided critical support in a high-stakes environment, aiding in the treatment of acute mental health crises. Conducted initial patient assessments and assisted in crisis intervention and de-escalation.NOTABLE ACHIEVEMENTS:• Collaborated with medical and mental health professionals to deliver comprehensive care, enhancing patient outcomes by 20%.• Established rapport with patients in crisis through effective interviewing techniques to assess needs and provide effective emotional support, resulting in a 20% reduction in incidents of aggressive behavior.• Facilitated group therapy sessions for diverse groups of 10+ patients, fostering a supportive environment for sharing experiences and coping strategies.• Developed an on-unit training manual for new hires, increasing employee retention rates by 60%._________________ -
Research AssistantUniversity Of Mississippi Aug 2012 - Aug 2014University, Ms, UsSupported various research initiatives and managed lab operations. Coordinated and executed research experiments, analyzed data, and managed lab resources.NOTABLE ACHIEVEMENTS:• Coordinated and executed multiple research projects for six academic researchers, resulting in the on-time completion of 18 large-scale projects over a two-year period.• Supervised data collection for research studies, ensuring a 99% data accuracy rate and maintaining project timelines.• Assisted in the development of grant proposals, leading to the acquisition of $200,000+ in research funding for projects in one year.__________________ -
Laboratory Operations ManagerUniversity Of Mississippi 2012 - 2014University, Ms, UsNOTABLE ACHIEVEMENTS:• Conducted ongoing training programs for lab personnel, leading to a 95% proficiency rate in laboratory techniques and safety procedures.• Optimized laboratory workflow by implementing process improvements that led to increased lab efficiency and improved productivity by 20% over previous years.• Improved resource management by developing a digital inventory system, resulting in a 45% decrease in data entry errors and reducing costs by 10%._________________
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Senior Leasing ConsultantAsset Living Jan 2008 - Dec 2008Houston, Texas, UsThe Connection at Oxford -
Senior Leasing ConsultantLindsey Properties Inc Jan 2003 - Oct 2007Lowell, Ar, UsThe Links at Oxford
Chelsea Gann Education Details
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University Of MississippiPsychology -
University Of MississippiGeneral
Frequently Asked Questions about Chelsea Gann
What company does Chelsea Gann work for?
Chelsea Gann works for Self-Employed
What is Chelsea Gann's role at the current company?
Chelsea Gann's current role is Freelance UX Researcher.
What schools did Chelsea Gann attend?
Chelsea Gann attended University Of Mississippi, University Of Mississippi.
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