Chelsea Grint Email & Phone Number

As the Product Engineering (PE) Communications Specialist I play a crucial role in facilitating effective communication within Product Engineering teams, and help ensure consistent Product communication with internal stakeholders and our customers. I work with Product Engineering, Customer Success, Marketing and Corporate Communications leadership to help facilitate the delivery of information to the right people, at the right time. This includes (but is not limited to):• Monitoring and managing communication channels (e.g., Teams, Haystack, Confluence, etc.) within Product Engineering to ensure efficient messaging, collaboration and alignment. • Collaborating with PE leadership to align communication strategies with organizational goals and priorities, then ensuring the accurate and timely delivery of information to relevant team members. • Crafting and disseminating clear and user-friendly roadmap and feedback-related communications to internal stakeholders and customers regarding product updates, features and enhancements, ensuring a positive and engaging user experience.

Chicago, Il

- Responsible for ensuring the best hands-on Customer journey for approximately 30,000 guests annually on our traveling Tour (50 events) and permanent year-round New Orleans location.- Continuously supported our “Vivid Vision” of consistent 14-16% year over year revenue growth and the ultimate goal of doubling every 3 years.- Hired, trained, and lead a Guest Services team of “Supercar Confidants” in-office and at-track, ensuring balanced B2C relationships. This included (but was not limited to): Inbound calls ranging from 300-700 / week, Email volumes of 600-900 / week with an average 7 hour response time and 12 hour completion KPI, and hosting 500-900 guests daily on Event Days with a goal of 75+ NPS for the at-track experience. - Achieved sales goals of 10% of pre-booked ticket sales (portion of 60% overall revenue) and 13% of at-track upsells (it’s own revenue line) via motivating my team on real-time product knowledge, customer persona discussions, and confident sales tactics; all of which were my responsibility to stay abreast of, teach, and preach. - Attended bi-weekly leadership meetings with the CEO, COO, CMO, and VP of Operations to assess daily operations, identify inefficiencies, and provide real-time input on key business decisions. - Acted as a liaison between Guest Services, Marketing, and Operations to ensure we set correct expectations for customers: what we said we could do and what we could physically do aligned. I developed standard operating procedures, helped streamline event operations, and utilized integrated communication strategies to ensure proper ROI on all customer acquisition endeavors. - Well known for turning “we could” and “we should” ideas into action items based on timelines, manpower, and budgets. - Coordinated and hosted 6 Annual Conferences and lead breakout workshops on our “Why”, our Mission, our Values, our Health, our Work Life Balance, and (of course) our Customer Centricity.

Chicago, Il

SEE ABOVE in addition to...- Developed internal communication and HR initiatives to establish consistency, work ethic, and moral among XX employees.

Greater Chicago Area

- Established and maintained the face of XX via in-office and at-event communication needs. • In office: provided product and service information, resolved customer complications, answered general inquiries, and handled light internal sales. • At events: Ran "Front of House" by leading event set-up, managing registration/sales/media departments, maintaining event schedule, and providing a go-to for customer service and team HR needs. - Collaborated with the Marketing Team to create strategic messaging for current and potential customers via various channels: website, emails, and print materials. - Attend monthly manager’s meetings to asses where company is and where it will be. Assisted in conceptualizing new endeavors to increase sales and uphold brand value.

- Collaborated with Board in brand strategy and creative meetings to bring clarity on who MWAA is, establish what they could provide Payment Industry Leaders, formulate concise messaging that could integrate on all Marketing-related platforms, and turn brainstormed ideas into action items that would ensure the success of continued yearly conferences. - Managed Social Media Marketing efforts for the MWAA brand (Linkedin, Facebook, Twitter), to provide MWAA-related Conference updates and share industry-related content to aid in customer acquisition, retention, referrals, and brand advocacy.

Greater Chicago Area

- Freelance research and creative development for Meridian Medical Associates- Major examination of competitors for SWOT analysis - Collaboration in brand strategy and creative meetings - Presentation of brand assessment & marketing strategy proposal to Meridian Medical Associates

Greater Chicago Area

Developed and managed Integrated Marketing Internship program to assist with YourPortalOnline’s marketing endeavors & provide student experience. Conceptualized and launched Marketing campaigns, including the institution of a client relations program that provided free social media and PR assistance via YourPortal, to uphold brand value, maintain current clients, and increase sales.Researched target markets and composed social media posts to reach them, followed by generic analysis.

Greater Chicago Area

- Planned & presented integrated marketing campaign to raise 2012 Marquee tour ticket sales.- Authored upcoming event materials and distributed via contemporary and traditional media sources to assist in raising ticket sales.- Identified new marketing sources & evaluated old, assuring marketing time and dollars were of value.- Assisted in Customer Service during showtimes.

Tampa, Fl

Customer service, communication, team work, multitasking in a fast-paced environment, filing paperwork, maintaining inventory, triple checking work and maintaining a positive attitude were all responsibilities with this position.

Tampa/St. Petersburg, Florida Area

- Worked alongside a Brand Advocate team to increase community awareness of BGT 2010 Summer Nights & 2010 Howl-O-Scream via grassroots marketing events; and presented a marketing campaign to C-Level execs on how to increase sales for their 2011 Ramp Jam event.

Tampa/St. Petersburg, Florida Area

- Played a pivotal Account Executive role, leading a team of eight in coordinating and implementing a PR campaign for the WRC, which increased awareness in the Tampa area and increased donations - Planned, organized and orchestrated an event for the WRC which brought in over 150 community guests, raised public awareness, established relationships and increased donations - Created awareness of WRC dinner theater event and community event by writing press releases that were picked up by local media

Masters, Integrated Marketing Communications

Mass Communications, Public Relations

Bachelor, Public Relations