Chelsea Mcnulty Email & Phone Number

Escondido, CA, US

Greater San Diego Area

• Director of Strategic Projects(9/2023-Present)Responsible for strategic change of high priority and impact initiative. Work with senior leaders, front-line staff, and business partners to ensure the successful.
• Mentor and manage a team of Customer Service Representatives to ensure Ingenium is providing the best customer service obtainable.
• Communicate job expectations clearly.
• Build and sustain a superior service culture through motivation and coaching.
• Survey, study and evaluate clients and internal staff for ways to improve the customer experience.
• Foster a rewarding work environment where employees are heard and valued.

Greater San Diego Area

• Provided direct-hire, temp-to-hire and contract candidates, both technical and non-technical, to companies in Southern California.The San Diego Business Journal's "100 Fastest Growing Privately Held Companies" ranked.
• Full lifecycle recruiting: from sourcing, pre-qualifying, interviewing, to extending/negotiating offers
• Sourced active and passive candidates from internal database, online job boards, social networks and user groups
• Supported sales staff with data entry, account management and sales
• Generated over $600K in total revenue and over $140K in gross profit annually for the company during the unstable job market
• Completed all new hire paperwork

• Finalized closing documents for a dozen investors with this national correspondent lender. Ensured that federal, state, and investor guidelines were met with each closing. Maintained and implemented company policies.
• Completed loan files accurately and entirely, with an extremely low error rate, thus ensuring higher corporate productivity and profitability.
• Established strong relationships with co-workers, other departments, attorneys, title companies, and investors.
• Performed functions with this company in several different positions. Throughout my term I held junior processing, auditing, funding, and closing titles.
• DocMagic doc systems, Doc Prep Services, ICC Docs, Guardian doc services, Caylx Point 5.2, DISSCO, and Rapid Reportin