Director of Strategic Projects(9/2023-Present)Responsible for strategic change of high priority and impact initiative. Work with senior leaders, front-line staff, and business partners to ensure the successful execution of these large-scale projects. Director of Operations(1/2019-8/2023)Management, oversight, and standardization of Ingenium’s Operations Department and all other associated functions, throughout Ingenium’s individual service centers/ branches. Manage and oversee the strategic, tactical, and day-to-day aspects of the Operations Department.Customer Service Manager(2/2017-12/2018)• Mentor and manage a team of Customer Service Representatives to ensure Ingenium is providing the best customer service obtainable. • Communicate job expectations clearly.• Build and sustain a superior service culture through motivation and coaching.• Survey, study and evaluate clients and internal staff for ways to improve the customer experience.• Foster a rewarding work environment where employees are heard and valued.• Provide effective and ongoing education for the Customer Service Department on regulations, policies, and standard operating procedures. • Recruit, interview, and train new hires.Executive Assistant(2/2016-2/2017)Account Manager(5/2014-2/2016)Customer Service Rep (11/2011-4/2014)

Provided direct-hire, temp-to-hire and contract candidates, both technical and non-technical, to companies in Southern California.The San Diego Business Journal's "100 Fastest Growing Privately Held Companies" ranked Island Staffing at 18 on the list for 2009, up from 23 in 2008.• Full lifecycle recruiting: from sourcing, pre-qualifying, interviewing, to extending/negotiating offers• Sourced active and passive candidates from internal database, online job boards, social networks and user groups • Supported sales staff with data entry, account management and sales• Generated over $600K in total revenue and over $140K in gross profit annually for the company during the unstable job market • Completed all new hire paperwork• Strong interpersonal and relationship building skills with the ability to handle sensitive and confidential situations• Attended local networking events to locate candidates and brand Island Staffing in the community• Mentored and trained recruitment staff on day-to-day operations and recruiting practices• Subject matter expert for MaxHire, our Recruitment and Staffing CRM • Implemented policies and procedures • Produced weekly reports on recruitment activity• Received the 2008 San Diego Staffing Professional of the Year Award

• Finalized closing documents for a dozen investors with this national correspondent lender. Ensured that federal, state, and investor guidelines were met with each closing. Maintained and implemented company policies and procedures.• Completed loan files accurately and entirely, with an extremely low error rate, thus ensuring higher corporate productivity and profitability.• Established strong relationships with co-workers, other departments, attorneys, title companies, and investors. • Performed functions with this company in several different positions. Throughout my term I held junior processing, auditing, funding, and closing titles.• DocMagic doc systems, Doc Prep Services, ICC Docs, Guardian doc services, Caylx Point 5.2, DISSCO, and Rapid Reportin