Chelsea Reyes

Chelsea Reyes Email and Phone Number

Solution Engineer | Organizational/Process Manager
Chelsea Reyes's Location
Palm Bay, Florida, United States, United States
About Chelsea Reyes

Why I am the perfect candidate for this position:My name is Chelsea Reyes, and I am a dedicated wife, mother, and professional. Originally from Michigan, I relocated to Florida in 2018, bringing with me a strong work ethic and a passion for building positive, results-driven environments. I am still trying to build my own village away from family. I take pride in being kind and genuine to all who I encounter and I love making someone’s day better, even if it’s just a simple hello. I find that on my hardest days, I try to radiate happiness so I do not pass my hardships onto others. I can’t put into words everything I have contributed to companies professionally, dare I say “I can show you better than I can tell you”. Given the opportunity, I can show my loyalty, support, and shared desired growth.As a manager, I prioritize clear, open communication and an empathetic approach to leadership. I ensure my direct reports feel heard and supported, and I am committed to providing efficient, practical solutions that prevent redundancy and streamline operations. I treat every individual with respect, regardless of title or role, and always respond with professionalism, urgency, and a focus on collaboration. Those who have worked with me can attest to my ability to analyze processes, identify areas for improvement, and implement changes that drive both operational efficiency and team morale.I hold a Bachelor’s Degree in HCA, Business Administration, HRM and have built a career around process, project, organizational, and account management. My passion lies in optimizing systems, creating scalable solutions, and maintaining high standards that align with company goals. I am wired to build, refine, and maintain processes that ensure the long-term success of the business.I am eager to leverage my expertise and experience to contribute to your team and grow within your organization. I am confident that my skills, coupled with my passion for continuous improvement, will allow me to make an immediate, positive impact.

Chelsea Reyes's Current Company Details

Solution Engineer | Organizational/Process Manager
Chelsea Reyes Work Experience Details
  • Ttec Healthcare Solutions, Inc.
    Senior Licensing Manager
    Ttec Healthcare Solutions, Inc. Apr 2020 - Dec 2024
    Throughout my tenure at TTEC, I started at an entry level position with annual promotions of the following positions: administrative assistant, team lead, manager, and senior manager. With the utilization of many programs, including Airtable, excel, salesforce, and workforce management, I contributed to successful departmental progressions. I was the creative problem solver who found innovative solutions to complex challenges. I designed and implemented scalable processes for data management, reporting, and analytics across key platforms. Lead cross-functional projects to introduce new tools to enhance existing systems, ensuring timely delivery and adoption. I increased licensing yield from 58% to 100% and maintain this standard for three years. In addition, I successfully adjusted the delegation and steps of tasks for all teams which decreased redundancy and double work by 53%. This metric was proven by determining the number of testing accounts created for students that never tested, and the number of exams scheduled that had to be rescheduled, cancelled, or resulted in a missed exam. I found great passion in process management and conflict resolution in a fast paced environment with multi-departmental needs and factors. Acted as a trusted advisor and point of escalation for technical and strategic challenges involving business applications and production needs.
  • Dr. Bee Pediatric Dentistry
    Front Desk Supervisor
    Dr. Bee Pediatric Dentistry 2018 - 2020
    Joined the dental industry as a front desk receptionist with no prior experience and advanced to Front Desk Supervisor within just 3 months, showcasing rapid learning and leadership potential. Enhanced the insurance breakdown process by expanding the inquiry scope to include additional dental procedures, resulting in more accurate cost estimates for patients. Proactively obtained comprehensive insurance histories for each patient, ensuring clarity on coverage and costs. Reviewed projected procedures ahead of appointments, informing patients of any potential out-of-pocket expenses beforehand, thereby fostering trust and satisfaction. By providing transparent information about costs upfront, significantly bolstered patient confidence in the practice's competence and reliability.
  • Subway
    Business Operator
    Subway 2009 - 2016
    Successfully operated and managed two high-traffic restaurants from high school through graduation, demonstrating leadership and operational process. Oversaw all aspects of restaurant operations, including onboarding, offboarding, training, scheduling, banking, payroll, maintenance, and compliance. Executed diverse tasks to ensure smooth daily operations and uphold high standards of service and efficiency. Led teams effectively to achieve operational goals and maintain a positive work environment, contributing to the success and reputation of both establishments.

Chelsea Reyes Education Details

  • Ashford University
    Ashford University
    3.9

Frequently Asked Questions about Chelsea Reyes

What is Chelsea Reyes's role at the current company?

Chelsea Reyes's current role is Solution Engineer | Organizational/Process Manager.

What schools did Chelsea Reyes attend?

Chelsea Reyes attended Ashford University.

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