Chelsea Thomas Email & Phone Number

Detroit, Mi, Us

Plymouth, Michigan, United States

Plymouth, Michigan, United States

Plymouth, Michigan, United States

Plymouth, Michigan

After 2.5 years with Hayden-McNeil/Macmillan Learning I received a promotion to Customer Service Specialist, recognized for fast and comprehensive project turnaround times, independent and excellent management for large distributor customer accounts and cross departmental collaboration to update customer-use systems. In this upgraded role I have been charged with:-Building individual metrics to analyze departmental claims rates, return trends, shipping ROI, and potential to recognize sales within target dates-Performing data mining across multiple systems to identify Key Performance Indicators across multiple vendors for enhanced systems planning and operational resource spending-Performed data mining across multiple systems to identify Key Performance Indicators across multiple vendors for enhanced systems planning and operational resource spending I have acted as interim departmental supervisor to cover periods of leave, supervising team of two employees and trained and mentored six customer service representatives. I conducted phone and in-person interviews for new departmental hires as well as developed an interactive digital training guide and practice materials for new hires.

Plymouth, Michigan, United States

I started with Hayden-McNeil / Macmillan Learning as a Customer Service Representative covering the basic duties of the Customer Service team for the company including:-General customer account management of over 3,000 accounts-ERP data entry from phone, fax, mail, email and e-commerce portal sources for orders, returns, claims and customer account creation/updates-Lead management of multi-line phone system. Up to 45 incoming calls per day, up to 15 outbound calls per day After 2.5 years I received a promotion to Customer Service Specialist.

Livonia, Michigan

I started with this company as a Physical Therapy Aide/Technician and was promoted to a Front Office Receptionist four years due to extensive cross training across departments, excellent patient service and time management. In this role I solely managed the front office of my home clinic. I was responsible for:-Maintaining physical and digital EMR patient records, including typical demographics and insurance information as per company policy, daily data entry for up to 40 rolling active patients-Pre-verifying patient insurance benefits and obtaining insurance referrals-Editing transcribed patient evaluations for grammatical and clinical accuracy-General small office management including supply ordering for office and clinic, petty cash balance, daily bank deposits, credit card reconciliation, general custodial duties and facilities management I had the highest copay collection rate across the company after one month on the job and was able to train and mentor other front office staff prior to their placement at other satellite offices.

Livonia, Michigan, United States

In this role I was tasked with assisting multiple Physical Therapists and Physical Therapy Assistants with general patient care. I routinely:-Updated physical patient care records as needed, under the direction and supervision of the PT-Performed patient education dictated by a physical therapist: guided and assisted patients with exercise routine and built home-care exercise programs-Performed patient care modalities: ultrasound, electrical stimulation, phonophoresis, iontophoresis, application of hot and cold packs-Maintained all clinic equipment and machinery, cleaning and regular safety inspectionsI trained and mentored clinic technician staff for both in house teams and co-workers being relocated to satellite locations. In September of 2012 I was promoted to a front office Receptionist.

Bachelor'S Degree, English Language And Literature, General

Liberal Arts And Sciences/Liberal Studies