Chelsey Patrick Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

Making the act of giving easier and more enjoyable! 2018-2019: Charity Engagement Specialist• Curated Disaster Relief content kits for our clients yielding increased corporate donations• Worked under pressure and put in overtime to deliver content on very tight deadlines• Generated custom performance reports for top performing charities • Participated in client presentations and calls with charitable organizations to discuss the platform and educate users in how to maximize their performance2017-2018: Charity Relations Specialist• Primary contact for charity inquiries managing approximately 50 incoming calls, 80 emails in addition to internal requests daily• Reported system bugs and pushed for enhancement requests in biweekly meetings with the development team • Developed team builders and efficiency workshops to help the team meet our targets• Co-created company-wide training and presented to many teams in the organization2016-2017: Client Services Coordinator• Assisted in the implementation of new client programs and software configuration• Became a subject matter expert for multiple specific client Giving Programs • Provided training and geared the team up for busy season with personal coaching• Promptly escalated client issues within the organization and resolved them in a timely manner (within 24-48 hours) • Primary contact and lead for client support requests managing approximately 20 phone calls a day, over 100 emails, and internal requests

Calgary, Canada Area

2015-2016: Research and Customer Service Specialist • Managed Priority accounts and maintained relationships internally and externally• Collaborated with clients overseas to understand their project vision and meet tight deadlines • Coordinated project management for large advertising campaigns offering discretion, meeting tight timelines, and working with internal teams to exceed client expectations• Proudly represented and promoted the company at local and international events and trade shows 2013-2015: Executive Assistant to the CEO• Put efforts toward maintaining a positive work environment through the organization of social events (Stampede BBQ’s, Christmas parties, anniversaries, etc.)• Managed the CEO’s calendar, organized meetings, took care of travel arrangements

Calgary, Canada Area

• Aided youth with daily therapy activities to help them develop skills and create new boundaries• Assisted in reintroducing families post-treatment• Developed a great deal of confidentiality, compassion and patience while working with this local non-profit

Ba, Psychology, Entrepreneurship

Deans list - 2012

Photography

Project Management