Notable Achievements: • Developed plan of action to manage relationship with highest-value claimant. Created custom dashboard, file sharing best practices, and leading weekly meetings, leading to 93% of being resolved within 60 days. • Revised claimant communication guidelines, increasing response rate by 36% within 90 days. This resulted in a 14% increase in payments. Experience: • Assessed cable and fiber damage incidents, verifying accuracy and completion. • Maintain dashboard and tracking system to keep damage claims organized and to keep team members information. • Conducted data analysis to pinpoint trends contributing to write-offs, presenting actionable insights to upper management

Notable Achievements: • Maintained responsibilities as Operations Support Analyst at TBAIN & Co in addition to this role. I volunteered to step into this role after losing our DOE three months before our largest event and having noticed the lack of policies and structures during my tenure as Jr. Chief of Staff.• Developed policies, procedures and workflows to overcome roadblocks, reduce communication barriers, and ensure timely completion of deliverables. Experience: • Led dynamic team of four Event Coordinators and supporting roles. • Oversaw operations for Events hosted by Today's Woman Magazine and Black Jockeys Lounge Restaurant. • Created branded templates to include sponsorship decks, graphic specification guidelines, social graphics, event signage, and various marketing materials. • Managed sponsor relations from initial contact, pre-event prep call, to day-of operations.

Notable Achievements: • I maintained the responsibilities of this role throughout my tenure at TBAIN & Co, while receiving promotions. • Managed SharePoint sites for four businesses and spearheaded the creation of "TBAIN University," a page with on comprehensive training videos, how-to guides, and policies. • Developed policies, procedures and workflows to overcome roadblocks, reduce communication barriers, and ensure timely completion of deliverables. Experience: • Designed and developed comprehensive dashboards to monitor various aspects, including task productivity, business goals, sales targets, and social media analytics.• Implemented and served as the administrator for two CRM databases, maintaining an active subscription and distribution list of over 25,000 contacts, supporting the growth of the Magazine's reach. • Monitored, analyzed, and reported on website performance, Google Analytics, e-newsletter, social media, subscriptions, distribution, and video media data on a weekly, monthly, and quarterly basis. The results were compiled and submitted to the Circulation Verification Council with 100% acceptance.

Notable Achievements: • Maintained responsibilities as Operations Support Analyst at TBAIN & Co in addition to this role.• Developed a new team member onboarding process, resulting in an team members being more prepared for their role and more informed on the company. • Developed two-week sales training, videos, and resources. Recruited a team of three sales members and conducted training, resulting in a 33% increase of revenue within 60 days.Experience: • Managed a dedicated team of five Operations associates. • Managed operational matters across all entities, including creating policies and procedures to address common roadblocks.• Implemented project management software into the company, created workflows to automate business functionalities. Conducted training on company and software best practices.

- Maintained UH-60 and UH-72 aircraft historical records IAW DAW PAM 738-751 - Prepared Estimated Cost of Damage reports for aircraft involved in accidents or crashes, ensuring accurate and timely submission to our esteemed Army liaison. - Demonstrated meticulous attention to detail, precise data analysis, and an unwavering commitment to maintaining the highest standards of professionalism and efficiency

- Reconciled received payment against expected payment from contractual agreement with Verizon Wireless- Monitored customer contract length obligations, and pursued chargeback fees when obligations were unmet- Oversaw preparation of comprehensive reporting dashboards.- Served as administrator for the CRM system, ensuring seamless data management and facilitating streamlined processes.- Conducted reconciliation for sales representatives and delivered personalized commission reports