The Case Manager maintains primary ownership of cases during the life insurance underwriting process which requires engaging in frequent communication and coordination between life insurance agents, life insurance carriers, and internal resources. Responsible for setting their agent's expectations appropriately and providing a World Class Customer Service experience, based on our customer’s expectations, throughout the service process. Crump Life Insurance Services is a leading independent wholesale distributor of insurance, linking a US network of 200,000+ financial services professionals with products manufactured by about 100+ highly rated insurance companies. Crump is part of BB&T Insurance Services, the sixth largest insurance broker in the U.S. and the seventh largest internationally.