Chelsie Mitchell Email & Phone Number

Topsham, Maine

Topsham, Maine

Maintained an 80% satisfaction rating for 2018 & 2019 Resident Engagement Surveys, evaluated satisfaction regularly, and implemented changes to enhance Resident and Associate satisfaction.Planned, prepared, and adhered to nine annual budgets, including six Homeowners Cooperative Corporation budgets.Served as Assisted Living Program Type II Administrator and oversaw licensing for 102 units.Prepared and enforced policies regarding duties and activities of the community associates.Prepared billing, occupancy, and labor reports as required by management and home office.Managed personnel function, recruitment, employment, performance, evaluation, promotion, file audits, and discharge.Prepared time reporting of associates and oversaw payroll function.Oversaw equipment purchases and maintenance. Oversaw vendor contracts and capital improvements.Developed, scheduled, and planned monthly associate in-service training.Developed relationships with residents, families, and associates. Handled complaints and disputes.Met with and evaluated recommendations of The Highlands Resident Association Council and 6 Homeowners Cooperative Corporations.Observed and enforced sanitation, safety, and infection control. Developed a safety committee and Emergency Management Plan. Developed a comprehensive Infection Control plan and Implemented Coronavirus Screening and Universal Mask policy.Maintained and oversaw community and Homeowners' Cooperative Corporations' insurance.Worked with the Wellness team to assess resident functional status and social-psychological needs. Assured care plans were complete and arranged and participated in family meetings as needed.Assured state regulations were met and worked closely with state agencies.Reviewed deficiencies and developed a plan of corrections.

Topsham, Me

Topsham, Me

Topsham, Maine