Chemeng Her Email & Phone Number

Green Bay, WI, US

La Crosse, Wisconsin, US

- Manage and resolve help desk tickets, working collaboratively with the Managed Service Provide (MSP) to address escalated issues and ensure timely support for all employees- Oversee staff onboarding and offboarding process, including hardware/software setup, user account managementMonitor and manage server performance, network devices, and system logs to.

San Francisco, California, US

Work with development and technical support teams on application and/ or patch installation, configuration, systems integration, testing, user acceptance testing, deployment and post go-live support. They will be part of the 24X7 escalation support process for all Wells Fargo Platform Management environments. The position will take a key role in support.

Sheboygan, WI, US

On a day-to-day basis, I significantly contribute as a valuable system engineer in delivering system support for HSA Bank's infrastructure with data centers in Sheboygan and Milwaukee. Exhibit strong technical skills to plan and organize IT resources. I render expert-level support to HSA Bank employees and all call centers for VoIP phone systems across.

Sheboygan, WI, US

As a release engineer, I leveraged core engineering attributes to educate the development team on imposed standards and procedures. I efficiently performed application deployments across testing, interim, and production environments. I steered optimal maintenance of non-production conditions to ensure maximum and consistent production fidelity. I verified.

Sheboygan, WI, US

In this role, I led the overall operations and functioning of all operating systems and corresponding software. I oversaw optimal end-user desktop and mobile phone deployment, customization, maintenance, and upgrade. I employed the programming language PowerShell to program and automate processes on servers. I delivered valuable support and services to.

Milwaukee, WI, US

As an internee. I handed Level 3 support through treatment for clients with MS Outlook and InterCall (VoIP) issues. I assured required desktop applications and software installations within client PCs for execution of day-to-day operations. I efficiently checked ongoing status of computers/exchange servers and communicated anomalies to team and 3rd partied.

Milwaukee, WI, US

During this role, I provided level 1 support to clients for account-related problems, inquires, and help desk request through utilization of Heat and Cherwell IT service management software. I efficiently resolved complex issues by documenting, tracking, and monitoring client problems.Key Accomplishments:- Led major increase and decrease in ticket closing.