Chemeng Her Email & Phone Number

Green Bay, Wi, Us

La Crosse, Wisconsin, Us

- Manage and resolve help desk tickets, working collaboratively with the Managed Service Provide (MSP) to address escalated issues and ensure timely support for all employees- Oversee staff onboarding and offboarding process, including hardware/software setup, user account managementMonitor and manage server performance, network devices, and system logs to ensure optimal operation- Assist in managing IT projects by developing and executing detailed plans, ensuring projects are delivered on time and within budget- Support the firm’s cybersecurity initiatives, including antivirus management and patch deploymentPerform routine maintenance on hardware and software systems, including installation, reimaging, and deployment of new systems- Provide technical training on software and hardware systems to ensure staff are equipped with the necessary skills to effectively utilize and support technology systems- Proactively monitor system and application logs to identify and address potential issues- Collaborate with the Director of IT to document and maintain controls over the firm’s Personally Identifiable Information- Perform other duties as assigned

San Francisco, California, Us

Work with development and technical support teams on application and/ or patch installation, configuration, systems integration, testing, user acceptance testing, deployment and post go-live support. They will be part of the 24X7 escalation support process for all Wells Fargo Platform Management environments. The position will take a key role in support and implementation of application infrastructure that requires collaboration across various infrastructure teams to integrate best practices and efficiencies into production environments while mitigating risk through testing and capacity planning.- Worked with diverse business functions and development team across multiple line of businesses.- Redesign and enhance them current automation solutions.- Troubleshoot and provide guidance to app dev teams on systems and application code.- Consulted with internal business groups to provide application software development services or technical support.- Provided comprehensive senior-level technical consulting to IT management and senior technical staffs.- Analyzed, defined and documented requirements for data, work-flow, logical processes, hardware and operating system environment, interface with other systems, internal and external checks, controls, and outputs using standard development methodology.- Evaluated compliance with the organization's technology standards.- Worked with internal business groups on implementation opportunities, challenges, and requirements of various applications.- Analyzed information and provides recommendations to address and resolve business issues for a specific business group.- Guided and consult with IT management and technical staffs regarding use of emerging technologies and associated services.- Participated in defining corporate implementation and integration strategies of new technologies.- Advocated for innovative, creative technology solutions.- Contributed to the achievement of area objectives.

Sheboygan, Wi, Us

On a day-to-day basis, I significantly contribute as a valuable system engineer in delivering system support for HSA Bank's infrastructure with data centers in Sheboygan and Milwaukee. Exhibit strong technical skills to plan and organize IT resources. I render expert-level support to HSA Bank employees and all call centers for VoIP phone systems across Milwaukee and Sheboygan area. I steer optimum track and health of all infrastructure systems. I function as an SME infrastructure to triage all infrastructure incidents on large issue calls. I lead configuration and monthly up-gradation of servers with single and multi clusters and with patch link assessment. I monitor the ongoing performance and availability of servers through persistent Idera network monitoring.Key Contributions & Achievements:- Served as subject matter expert for Everbridge Application and integrated into IT alerting to offer proactive real-time alerting to on-call IT resources.- Successfully built servers in VMware and performed intuitive server configurations within the tool.- Led and ensured successful execution of medium and small IT projects.- Devised best plans and techniques to address ivanti-identified server security vulnerabilities.- Enabled users to securely authenticate with applications by employing a Single sign-on (SSO) authentication method.

Sheboygan, Wi, Us

As a release engineer, I leveraged core engineering attributes to educate the development team on imposed standards and procedures. I efficiently performed application deployments across testing, interim, and production environments. I steered optimal maintenance of non-production conditions to ensure maximum and consistent production fidelity. I verified the efficient operation of applications by conducting applications testing in close collaboration with analysts. I assisted the developers in fixing technical issues and undertaking investigations. I scrutinized and maintained procedures for application deployment and environment configuration.Key Contributions & Achievements:- Spearheaded successful establishment of share point and Software repository for IT department.- Adhered to set procedures and practices, while thoroughly evaluating established plans.- Facilitated in the identification of robust opportunities for process and tools improvement.- Efficiently identified, tracked, and mitigated build and deployment-related issues.- Drove major reduction in release cycle time without compromising quality.

Sheboygan, Wi, Us

In this role, I led the overall operations and functioning of all operating systems and corresponding software. I oversaw optimal end-user desktop and mobile phone deployment, customization, maintenance, and upgrade. I employed the programming language PowerShell to program and automate processes on servers. I delivered valuable support and services to employee clients and standardized all technical support and business operations for KBAs. I performed miscellaneous duties, including managing Citrix Services and servers, diagnosing complex issues, and successfully creating VDI for employee needs.Key contributions & Achievements:- Utilized Microsoft System Center Configuration Manager (SCCM) System software to reinstall PCs and laptops.- Met and exceeded business goals by collaborating and communicating with campus information technology offices.- Optimized technical support for successful implementation of technological projects from iteration to completion.- Contributed to automate the process of creating new employee setup by efficiently developing scripts.- Contributed to the identification and implementation of system reconfiguration requirements.

Milwaukee, Wi, Us

As an internee. I handed Level 3 support through treatment for clients with MS Outlook and InterCall (VoIP) issues. I assured required desktop applications and software installations within client PCs for execution of day-to-day operations. I efficiently checked ongoing status of computers/exchange servers and communicated anomalies to team and 3rd partied partners. I exploited VMware to ensure the smooth transition during migration, while testing new environments/products within current environment.Key Contributions & Accomplishments:- Recycled and modernized client computer desktops and laptops by serving as a part of the Life-cycle Project Team.- Ensured delivery of outstanding customer services by negotiating, organizing, and following up with clients.- Successfully Completed assignments by 33% ahead of schedule due to consistent and exceptional performance.

Milwaukee, Wi, Us

During this role, I provided level 1 support to clients for account-related problems, inquires, and help desk request through utilization of Heat and Cherwell IT service management software. I efficiently resolved complex issues by documenting, tracking, and monitoring client problems.Key Accomplishments:- Led major increase and decrease in ticket closing and ticket escalations by 15% and 25% respectively.- Resolved issues; impeding clients' ability to complete assigned tasks within a set timeframe.