Jamar Mitchell Email & Phone Number

High Value ServicingHandled and resolved complex customer related issues for a wide range of Lines of Business while providing World-Class service.Also responsible for fielding inbound calls from customers who transact over 30k a year, answering questions, providing an unmatched customer experience, and handling customer concerns through one call.

Consultative SalesHandle and resolve complex escalated customer related issues for a wide range of Lines of Business. Also provided creative solutions to client issues. Collaborated with other internal departments to support recruitment activities. Effectively participated in numerous focus groups to brainstorm new ideas, products, and processes to enhance.

Promoted to an outbound call center associate that test Account Management and Acquisitions strategies, primarily for the Underserved Market.Developed, implemented and managed project plans. Fostering positive client relationships and exceeding client expectations. Negotiated with customers to bring in additional accounts. Qualified for sales incentive.

Entry-level inbound call center associate that managed customers accounts by assisting customer in resolving problems; researching statements; providing information on organizational policies or procedures; determining eligibility requirements for benefits or services; and reviewing records to resolve discrepancies. Increased calls handled per hour by 30%.