Jamar Mitchell Email & Phone Number

High Value ServicingHandled and resolved complex customer related issues for a wide range of Lines of Business while providing World-Class service.Also responsible for fielding inbound calls from customers who transact over 30k a year, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. Maintain security and confidentiality of customers' records and personal information, company equipment and computer access. Promoted the utilization of our card as well as our rewards services and to promote continued loyalty and spend. Provided professional World-Class service for the customer. Responsibilities included addressing account specific questions, promoting rewards features, and continuing to provide feedback on how to enhance the customer experience. Used computer systems and applications to access, update, or retrieve data, files, or other information for the customer.

Consultative SalesHandle and resolve complex escalated customer related issues for a wide range of Lines of Business. Also provided creative solutions to client issues. Collaborated with other internal departments to support recruitment activities. Effectively participated in numerous focus groups to brainstorm new ideas, products, and processes to enhance the customer experience and increase profit. Negotiated schedules for my team to ensure adequate coverage to meet business needs. Provided support to project managers to ensure efficient and timely execution of tasks related to the project, including accurate reporting of data on a daily basis. Received exceptional performance rating due to outstanding performance and was recognized by senior leadership for outstanding job performance. Reviewing and training staff for optimal performance in a metrics-driven setting. Supervised inside sales team of 15 people which was part of a sales force that was able to book several hundred new accounts.

Promoted to an outbound call center associate that test Account Management and Acquisitions strategies, primarily for the Underserved Market.Developed, implemented and managed project plans. Fostering positive client relationships and exceeding client expectations. Negotiated with customers to bring in additional accounts. Qualified for sales incentive bonuses every month by achieving a sales rate of 45% on eligible accounts. Recognized for exceeding departmental sales goals every month. Specialized in implementing and testing strategies quickly for which Marketing and Analysis can gather both quantative and quality data faster than using direct mail.

Entry-level inbound call center associate that managed customers accounts by assisting customer in resolving problems; researching statements; providing information on organizational policies or procedures; determining eligibility requirements for benefits or services; and reviewing records to resolve discrepancies. Increased calls handled per hour by 30% over 3 months. Commended for increasing productivity while maintaining quality and customer service. CERTIFACTION Completed yearly requirements and certifications in Customer Identification Program (CIP) - US Patriot ACT; Anti-Money Laundering; Insider Trading; Information Retention Policies; Fair Lending; TILA/Reg Z; ECOA/Reg B; FACTA/FCAR/Reg V; GLBA/Reg P; TCFPA/TCPA; UDAP/Reg AA; US Card Act SKILLS Microsoft Word, Project, Excel, Access, Publisher, PowerPoint, Outlook, Intranet, Adobe Reader 9.0, Internet Explorer, Web-based Account servicing systems; Document Retrieval systems; New Application servicing systems; Type 60 - 80 WPM