Lead multiple high performing teams in a statistics driven environment.Consistently mitigate risk for the company by ensuring policies, procedures, and compliance material are being followed.Utilize advanced and flexible coaching styles to have positive and beneficial coaching sessions for team members.Approve PTO/VTO requests and audit/approve timesheets weekly.Utilize advanced organizational skills to ensure effective time management.Practice self sufficiency by self motivating, proactively asking questions, and aligning work with company views/ values (back the business).

Enhance and effectively perform my leadership and management skills by leading and managing an efficient team of bankers specialized in de escalation and customer service.Enhance my coaching experience by coaching bankers to be more efficient, customer service oriented, and ensure quality assurance is being met.Demonstrate empathy with team members to ensure everyone feels acknowledged and heard when feedback is provided to me as a leader.Enhance my skills as a leader and submit feedback for processes and procedures to mitigate risk and improve business function.Enhance my change implementation skills to ensure the team is up to date with policies and procedure changes.Develop business relationships with leaders, and other SMEs (Subject Matter Experts) to ensure my team has the tools and information to succeed.

Enhance my leadership and coaching skills by assisting team members with questions.Enhance my de escalation skills by taking escalated callsEnhance my change implementation skills by assisting bankers who have questions about changing procedures.Develop powerpoint presentations to assist all onboarding new hires.Connect with other leaders and departments to create better procedures.

Assisting higher value customers using more advanced customer service techniques.Studied and practiced empathy statements to assist in making customer interactions specialLead workshops for customer engagement and efficiency.