Chenelle Davis Email & Phone Number

West Palm Beach, Florida, United States

• Initiated the formulation of more than 700 client success plans, resulting in a 15% upswing in thesuccess rate of client onboarding.
• Devised and executed a program for client feedback surveys, yielding an aggregate of 5,500+responses in 2 months, propelling customer satisfaction scores to an unprecedented high of 93%.
• Acted as a liaison between customers and internal stakeholders, identifying upsell opportunities,surfacing product feedback to advance the company's roadmap.
• Implemented innovative processes and policies for client success, resulting in a remarkabledecrease in customer problem resolution time from 24-48 hours to 4 hours.
• Strategized product enhancement adoption that mapped to customers' business goals.

United States

• Manage sensitive matters with a high level of confidentiality and discretion especially decisions directlyimpacting the global operations of the company.
• Sustain a daily calendar of meetings and events.
• Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents insupport of objectives for the organization.
• Arrange travel and accommodations for executives. Prepare expense reports.
• Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering andproviding information and referring non-routine calls to the appropriate staff.

United States

Education record

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Kappa Phi Theta