Paul Wang Email & Phone Number

Beijing, China

• Resolved over 2,000 client-facing cases related to campaign issues, effectively collaborating with engineering and account teams throughout the process.• Trained(Q&A'ed) new hires after obtaining specialized Freewheel product certifications, including ad serving, programmatic, reporting, and creative transcoding.• Authored runbooks that assist the global support team in troubleshooting complex issues across various stages of ad delivery.• Improved workflow efficiency by analyzing hundreds of escalation tickets and implementing solutions with multiple teams, including the use of AI automation to streamline ticket categorization. • Led the pilot launch of Paramount Australia by collaborating with account and engineering teams and conducting pre-launch tool testing.

• Learned about financial products by extracting important information from consumer handbooks before official release.• Communicated with the technical and marketing departments to fix issues for the product to be published on the mobile app.

Master Of Science - Ms, Banking, Corporate, Finance, And Securities Law

Bachelor Of Science - Bs, Marketing