Michael Mai Email & Phone Number

Glendale, AZ, US

Seattle, Washington, United States

Taipei City, Taiwan

This is a national program under the Ministry of Education in Taiwan. It provides an opportunity for foreigners and local Taiwanese to match with children from (mostly countryside) schools of all 22 cities in Taiwan, including the islands. The program activities include both weekly Cultural Exchange via Skyping and field trips for meetups at each school.

Taipei City, Taiwan

• Assist with senior English lessons which require clear verbalization andaccurate Mandarin-to-English translation
• Stimulate brain activity in group settings of 10 senior citizens by engagingin nostalgic conversation and orchestrate weekly activities
• Serve lunch and contribute to kitchen sanitation plus other groundskeeping duties around the facility

Greater San Diego Area

• Spearheaded quotation department and lighting quotes for projects over $1 million weekly; set goals, manage executions, and coordinate with sales team to identify potential project bids
• Read and interpreted blueprints and engaged suppliers in discussion to confirm material specifications, identify alternatives for custom orders, and negotiate pricing
• Successfully work under and met strict deadlines to provide our agency base with competitive and accurate pricing to secure job bids
• Developed and executed a territory lead generation plan which exceeded quarterly and annual quotas
• Maximized profit by coordinating between external and internal customers in sales, customer service, engineering, technical service, purchasing, and product management
• Maintained, reviewed, and edited over 100+ customers’ and manufacturers’ pricing database utilizing Oasis system

Phoenix, Arizona Area

• Responsible for the management of 500+ accounts within the West Zone
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 100 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
• Resolved pre and post-sale problems to ensure successful close, manufacture, delivery, and installation of lighting projects within the West Zone
• Cultivated sales procedures within assigned territory by keeping customers informed on new products, new programs and pricing file updates when inquired
• Coordinated with demand planner and supply chain team to evaluate upcoming projects by utilizing the SAP system
• Generated accurate sales forecasts reports from Salesforce for District Sales Managers to provide insight on market success.- Participated in management meetings, taking responsibility for sales improvement initiatives.

Somerset, New Jersey

• Supported NE indirect sales team by streamlining the sales process and increasing visibility between project managers, agents, and sales support teams. Utilized both Salesforce.com and Factory SharePoint to achieve.
• Standardized reporting format within the NE zone to increase agent data quality
• Spearheaded the NE Sales teams’ realignment in Salesforce.com to provide accurate information in the funnel
• Compiled and merged duplicate accounts in Salesforce.com by analyzing and searching for the correct account address
• Generated bi-weekly reports from Salesforce.com for DSMs in the NE zone and maintained their accounts/ opportunities

Warren, New Jersey

• Led Cyberlink PowerDirector training to increase utilization for VZW employees
• Created Excel VBA Macro to standardize header and footer for MSO team daily, weekly reporting to over 100 doors, ADs, and Regional President
• Spearheaded the Net Promoter Score Video project to reduce department outsourcing costs saving $20K
• Analyzed over 1600 stores based on geographical location and conducted a competitive analysis to evaluate customers’ demographic for annual competitive census

New Brunswick, New Jersey

• Provided academic counseling to high school students interested in pursuing higher education
• Mentored 12 students at a time on how to maintain his/her GPA and apply for academic scholarships
• Motivated students to produce quality work through weekly one-on-one meetings

Warren

• Spearheaded 3rd Quarter Business meeting with the Marketing team
• Executed multiple projects that included producing a profile and proper DUNS information for 40,000 accounts to help with automation
• Assisted Major Account Managers in post-sale implementation of 1500+ devices with clients
• Prepared detailed sales reports for review by Associate Director and Business Sales Manager
• Managed B2B SharePoint Website on a weekly basis

New Brunswick, New Jersey

• Spearhead a business development and marketing initiative that established the Course Hero study platform as the dominant online academic resource at Rutgers University
• Planned and executed an outreach/demo event for the Course Hero platform for 250 college students and converted 25% of the attendees to platform users
• Utilize strong interpersonal and communication skills to consult with the Course Hero business development branch and convert user feedback into product features and website enhancements.
• Leverage viral marketing and social media to facilitate significant increases in active user traffic-- 45 unique contributors, 80 new Twitter followers, 250 new Facebook friends

New Brunswick, New Jersey

• Inspire 10 students at a time through warms-ups, safety topics, and technical skills
• Conduct an effective swimming lesson including swimming, planning and implementing
• Prepare and maintain required records, reports, and lesson plans

Princeton, New Jersey

• Demonstrated exceptional customer service resulting in acquisition of “Best Sales Performing Associate” for year 2009 to 2010
• Accomplished daily product shipments through UPS and Fedex
• Assisted other colleagues in all cash register responsibilities including handling customer purchases, and organizing cash register
• Resolved all customer complaints in a manner consistent with company policy and with customer satisfaction in mind
• Managed monthly physical inventory counts