Chenoa Warner Email & Phone Number

Neptune City, NJ, US

United States

New York, San Francisco

New York City Metropolitan Area

• Successfully maintained a turnover rate of 3% for 2 consecutive years, demonstrating strong employee retention strategies.
• Designed and implemented a Performance Management System to track employee success and identify areas for improvement, resulting in job satisfaction surveys averaging 4.8 out of 5 by tenure at Carbon Lighthouse.
• Spearheaded the creation of a comprehensive Professional Development and Mentorship Program, outlining clear career tracks for individual contributors (IC), leadership roles, and skill-building opportunities.
• Utilized Comp Analyst to establish salary and title metrics, ensuring a consistent growth plan across the organization and aligning with company objectives.
• Collaborated cross-functionally to develop and enforce fair HR policies that prioritize team members' best interests while meeting company needs.
• Led talent acquisition efforts, procuring top talent cost-effectively and efficiently while maintaining compliance with labor standards.

Watsonville, California, United States

• Spearheaded the creation of a positive team environment by prioritizing connection, compliance, and job satisfaction.
• Worked closely with leadership to foster a culture of continuous learning and feedback, engaging team members at all levels.
• Demonstrated employment law, compensation, benefits, and employee relations expertise to ensure compliance and organizational development.
• Strengthened talent recruitment, onboarding, and retention strategies, enhancing overall employee engagement and morale.
• Established a culture task force to drive actionable goals and improve department retention and morale.
• Conducted corrective action and harassment investigations, upholding the company's zero-tolerance policy.

San Francisco, California

• Streamlined operations and supported a thriving team culture, driving efficiency in a curated retail space.
• Led talent acquisition efforts, attracting top talent and fostering employee growth through learning initiatives.
• Spearheaded strategic business scaling efforts, resulting in increased sales and retention across multiple store locations.

San Francisco, California

San Francisco, California

• Coordinate all color courses within the Foundations department, ensuring curriculum quality and media demonstration.
• Review, update, and maintain quality control of traditional and digital color courses through curriculum authoring and syllabus building.
• Apply expertise in color theory and digital color applications to develop assets (charts, templates, step-by-step samples, videos) for instructor and student use.
• Manage DAT meetings (Development, Assistance & Training) by creating clear training methodologies for instructors in Color and Design classes.
• Oversee hiring, training, and portfolio review for prospective color theory professors, including interviewing, skills review, and compensation packages.
• Evaluate and audit online instruction, conducting reviews of online portfolios.

Scotts Valley, CA

• Manage Field Reps efforts to promote and sell Threshold’s manufactured brands to retail accounts
• Drive implementation of all distribution and merchandising objectives to achieve maximum new item placement
• Analyze sales trends, which includes competition, statistics, and market analysis in each geographic territory to determine customer needs
• Create sales opportunities with exceptional communication and sales strategies for long-term, low trending accounts
• Grow manufactured brand presence in retail locations through sales success

Oversee a team of 25+ in a retail location. Responsible for all hiring, firing, scheduling, ordering and training. Deliver great customer service and exceptional coffee on a consistent basis

Northern California

• Supervised a team of 100+ in a retail food service location
• Responsible for hiring, firing, scheduling, ordering, training employees, P&L, accounting processes, accounts payable
• Delivered great customer service
• Traveled to multiple retail locations in order to lead a team in resetting the store organization schematic
• Trained multiple employees in exceptional customer service principles, proper work behavior and team building

Fine/Studio Arts, General

Associate Of Arts (Aa), English Language And Literature/Letters