Chen Q. Miles Email & Phone Number

Cleveland, Oh, Us

Seattle, Washington, United States

• Go-to-Market (GTM) Enablement: Strategized and developed 3 role-based learning paths for a new cross-divisional GTM for 8 new SaaS products; combined use-case specific and technical micro-learning pieces to rapidly deploy 6 enablement packages; targeted diverse learner groups —support teams, implementation and deployment teams, customer admins and end-users across 8 divisions in Justice, Public Admin, States, and Federal areas• Customer Training: Lead and conduct bi-monthly market release course updates; authored 8 new (F2F and online) end-user courses on data storytelling, SQL, data automations, interactive reporting, and platform administration; refactored 10 other existing core courses• Education Roadmaps: Build quarterly and yearly education roadmaps for enablement programming and cross-divisional alignment strategies

Seattle, Washington, United States

• Continuing Education (CE) Academy: Authored and taught 5 certified CE courses on peri-operative leadership topics (inventory management, staffing, vendor relations, business proposals, etc.). 10 CE units certified by IAHCSMM and CBSPD. Offered F2F and online (>200 attendees in total)• Education Marketing: Conducted 12 conference presentations, webinars, podcast episodes; wrote bi-weekly education newsletters (>500 subscribers)• Client Operation and Optimization: Co-developed a productivity-based staffing model for a leading health system (in use for > 1 year). Carried out surgical tray reconfigurations across 2 large multi-hospital health systems, resulting in a total annual savings of >$230K• Client Success: Developed weekly client-status reports for 13 hospitals. Managed vendor compliance regulations and expense reports for all clients (22 hospitals)

Albuquerque, New Mexico Area

• Developed highly interactive scenario-based online medical educator certification training for medical school faculty; redesigned face-to-face workshops into online format by conducting needs analysis and observations to current training; collaborated with Subject Matter Experts to develop overall training goals and individual training objectives• Created a self-directed/paced entry-level e-Learning training on Canvas for Arduino coding; taught the course three times for a 400-level design thinking class• Authored a M.A. Capstone Advisement course on career development for the Organization, Information & Learning Science Program. Framed the design with program director and faculty to assess gaps in faculty advisement capacities and ways to improve students’ understanding about Capstone process. Deployed course through Canvas• Researched on professional identity development strategies for chemical engineering freshmen by analyzing their problem solving skills and empathy through engineering design challenges

Albuquerque, New Mexico Area

• Designed a STEAM interactive makerspace by evaluating current organization approaches and customer needs• Interviewed five different target audience groups (n=15) on- and off-site and drew design decisions from strategy logic diagrams• Delivered consulting reports and hosted brainstorm sessions with leads of exhibits, education, and project management

Greater Atlanta Area

• Designed and executed a 3-week-long intensive biomedical engineering course to 30 talented 8th-9th graders; curriculum included medical device prototype design projects, field trips to academic labs, CDC museum, hardware stores, bioethics discussions, neural-stimulation experiments, and medical devices market analysis• Connected the students with five professors and twelve Ph.D. students within the Biomedical Engineering Department at Georgia Tech to gain hands-on experiences in academic research and career-focused Q&A sessions

Cleveland/Akron, Ohio Area

• 2 Patents- Invented a novel microelectrode interface (~0.02mm in size) and recording system to monitor neuronal activity that govern blood pressure change in rats; Independently operated 50 eight-hr acute animal surgeries on rats for the implantation of the device and data recording; analyzed data through signal-processing in MatlabPrepared and presented monthly reports to the funding sponsor (Bioelectronics Division, GlaxoSmithKline, UK) • First-authored paper: designed a computational testing platform for understanding the role of electrical field effect in epileptiform propagation in a neuronal network. Such platform can be used for studying any other type of normal or pathological travelling waves by electrical field in the brain."Can neural activity propagate by endogenous field effect?" (Journal of Neuroscience, 12/2015)• Developed an EMG recording system in collaboration of ENG recording for occurring leg movement information of the sciatic nerve.Project Title: "Recording of Skeletal Muscle Activity in Adult Canines using Surface EMG"-> Established ion electrode calibration and glass electrode fabrication standards.Project 1 Title: "In-Vitro Calibration Standard for a Calcium Micro Ion Electrode Used in Mouse Brain Slices" Project 2 Title: "The Effects of Fabrication Pulling Parameters on Intracellular Glass Electrodes’ Resistances"See related project descriptions for more details.

Plymouth, Mn

• Provided engineering support for FDA submission; performed all corrosion testing; supported with all corrosion data analysis for FDA reporting and justification• Independently finished two research projects to better understand the devices’ susceptibility to various types of corrosion; standardized experimental procedures based on the research conclusions• Designed multiple test procedures/methods according to FDA standards on tensile and Af temperature in support of company’s decision on manufacturing material changes for all products• Rewrote and updated 80% of test protocol, method, and reports related to corrosion and tensile testingFirst co-op hired through nationwide search in the history of the company

Cleveland/Akron, Ohio Area

• Developed and taught weekly TA review sessions for a 200-level Physiology/Biophysics class; co-founded a TA blog for key concept explanations and reviews. Topics were carefully chosen from all lectures• Tutored 100- and 200- level Engineering core courses include JAVA coding, Statistics for Engineering, Linear Algebra, Circuits, Statics; 60+ tutoring appointments scheduled every semester; majority of the students reported that they received positive benefits and got A's in the classes

Master Of Arts - Ma, Organizational Development (Od/Hrd)/ Instructional Design, 4.15/4.0

Relevant Coursework: Instructional Design; Change Management; Consulting; Organizational Development; Adult Learning Principles.

Master Of Science (M.Sc), Biomedical/Medical Engineering, 3.64

• Patent: Durand, D. & Qiu, C. (2017). Neural Electrodes and Methods for Implanting SAME. US Patent 2017/0182312 A1, Priority Date April.

Bachelor Of Science (B.S.), Biomedical Engineering (Bioelectrical Engineering), 3.89

Activities and Societies: Vice President and Chinese Representative of International Club; International Ambassador; TA for Physiology.