Chen Q. Miles Email & Phone Number

Cleveland, OH, US

Seattle, Washington, United States

• Go-to-Market (GTM) Enablement: Strategized and developed 3 role-based learning paths for a new cross-divisional GTM for 8 new SaaS products; combined use-case specific and technical micro-learning pieces to rapidly.
• Customer Training: Lead and conduct bi-monthly market release course updates; authored 8 new (F2F and online) end-user courses on data storytelling, SQL, data automations, interactive reporting, and platform.
• Education Roadmaps: Build quarterly and yearly education roadmaps for enablement programming and cross-divisional alignment strategies

Seattle, Washington, United States

• Continuing Education (CE) Academy: Authored and taught 5 certified CE courses on peri-operative leadership topics (inventory management, staffing, vendor relations, business proposals, etc.). 10 CE units certified by.
• Education Marketing: Conducted 12 conference presentations, webinars, podcast episodes; wrote bi-weekly education newsletters (>500 subscribers)
• Client Operation and Optimization: Co-developed a productivity-based staffing model for a leading health system (in use for > 1 year). Carried out surgical tray reconfigurations across 2 large multi-hospital health.
• Client Success: Developed weekly client-status reports for 13 hospitals. Managed vendor compliance regulations and expense reports for all clients (22 hospitals)

Albuquerque, New Mexico Area

• Developed highly interactive scenario-based online medical educator certification training for medical school faculty; redesigned face-to-face workshops into online format by conducting needs analysis and observations.
• Created a self-directed/paced entry-level e-Learning training on Canvas for Arduino coding; taught the course three times for a 400-level design thinking class
• Authored a M.A. Capstone Advisement course on career development for the Organization, Information & Learning Science Program. Framed the design with program director and faculty to assess gaps in faculty advisement.
• Researched on professional identity development strategies for chemical engineering freshmen by analyzing their problem solving skills and empathy through engineering design challenges

Albuquerque, New Mexico Area

• Designed a STEAM interactive makerspace by evaluating current organization approaches and customer needs
• Interviewed five different target audience groups (n=15) on- and off-site and drew design decisions from strategy logic diagrams
• Delivered consulting reports and hosted brainstorm sessions with leads of exhibits, education, and project management

Greater Atlanta Area

• Designed and executed a 3-week-long intensive biomedical engineering course to 30 talented 8th-9th graders; curriculum included medical device prototype design projects, field trips to academic labs, CDC museum.
• Connected the students with five professors and twelve Ph.D. students within the Biomedical Engineering Department at Georgia Tech to gain hands-on experiences in academic research and career-focused Q&A sessions

Cleveland/Akron, Ohio Area

• 2 Patents- Invented a novel microelectrode interface (~0.02mm in size) and recording system to monitor neuronal activity that govern blood pressure change in rats; Independently operated 50 eight-hr acute animal.
• First-authored paper: designed a computational testing platform for understanding the role of electrical field effect in epileptiform propagation in a neuronal network. Such platform can be used for studying any other.
• Developed an EMG recording system in collaboration of ENG recording for occurring leg movement information of the sciatic nerve.Project Title: "Recording of Skeletal Muscle Activity in Adult Canines using Surface.

Plymouth, MN

• Provided engineering support for FDA submission; performed all corrosion testing; supported with all corrosion data analysis for FDA reporting and justification
• Independently finished two research projects to better understand the devices’ susceptibility to various types of corrosion; standardized experimental procedures based on the research conclusions
• Designed multiple test procedures/methods according to FDA standards on tensile and Af temperature in support of company’s decision on manufacturing material changes for all products
• Rewrote and updated 80% of test protocol, method, and reports related to corrosion and tensile testingFirst co-op hired through nationwide search in the history of the company

Cleveland/Akron, Ohio Area

• Developed and taught weekly TA review sessions for a 200-level Physiology/Biophysics class; co-founded a TA blog for key concept explanations and reviews. Topics were carefully chosen from all lectures
• Tutored 100- and 200- level Engineering core courses include JAVA coding, Statistics for Engineering, Linear Algebra, Circuits, Statics; 60+ tutoring appointments scheduled every semester; majority of the students.

Master Of Arts - Ma, Organizational Development (Od/Hrd)/ Instructional Design, 4.15/4.0

Relevant Coursework: Instructional Design; Change Management; Consulting; Organizational Development; Adult Learning Principles.

Master Of Science (M.Sc), Biomedical/Medical Engineering, 3.64

• Patent: Durand, D. & Qiu, C. (2017). Neural Electrodes and Methods for Implanting SAME. US Patent 2017/0182312 A1, Priority Date April.

Bachelor Of Science (B.S.), Biomedical Engineering (Bioelectrical Engineering), 3.89

Activities and Societies: Vice President and Chinese Representative of International Club; International Ambassador; TA for Physiology.