Morse Coffee is a specialty coffee brand in Shenzhen. As a pioneer of high quality coffee in Shenzhen, Morse serves customers through its cafes, coffee wholesale program, and e-commerce (Taobao, Tiktok). We roast all our coffee in-house in our coffee roastery located in Futian CBD, the first and only one located in downtown Shenzhen. As co-founder, my primary responsibilities revolve around:- Store operations: Operations manager of 5 coffee shops. Responsibilities include managing strategy and operations of stores located in Shenzhen and Heyuan, developing SOPs and training and customer experience to ensure customers have delightful specialty experiences; utilizing online marketing campaigns and membership rewards to drive repeat sales and high customer retention; spearheading launch of digital ordering and third-party delivery integrations to drive mobile and delivery orders to 72% of current sales.- Coffee roastery management: Chief roaster, product innovator, and green bean buyer. Responsibilities include organizing daily roastery operations and production scheduling, maintaining quality control protocols and ensuring food and employees safety, developing new product SKUs quarterly for stores and wholesale customers, allocating annual budget for green bean sourcing & travelling to origin to source coffees.- Coffee wholesale program: Sales manager of team of 3. Responsibilities include developing strategy and positioning of Morse's wholesale program in the value-based specialty segment to target small to medium sized coffee shops and chains, training sales representatives to cultivate more professional interactions with clients resulting in higher conversion of new customers and lower churn, creating wholesale services for clients ranging from coffee education, machine calibration and repair, business operations consulting.

Smarking is a Y Combinator startup (W15) dedicated to bringing data analytics to the world of parking. With our B2B software solution, we help our clients (municipalities, real estate owners, and parking operators) aggregate all their parking data into one platform that allows a holistic view of their operations and data-driven approach to managing parking assets.As a full-stack customer success manager, I managed clients ranging from municipalities to private owners and operators across the US and Canada. I worked with clients post-sales, and assist with onboarding their data into our platform and ensuring its accuracy. Upon delivery of our platform, I led user trainings, contract renewals and upsells, and quarterly business reviews. I also proactively worked with key stakeholders to understand their business goals objectives, and enable their success with our product.

Simon-Kucher & Partners is a leading management consulting firm with expertise in pricing, sales, and marketing.As a consultant at Simon-Kucher and Partners in the life sciences division, I work with pharmaceutical and biotech products to evaluate optimal pricing and strategies at launch and development. Through my work, I prepare materials for interviews or surveys to understand unmet needs of a user, their perceptions of a product, and their willingness to adopt and to pay for the product. My projects have ranged from innovative pharmaceutical products to healthcare software. I have worked on projects including launch pricing and market access, pricing and packaging software for hospitals, and implementation of discount and loyalty program for consumer healthcare products.

SubLite is a startup developed as a one-stop shop for college students to find summer internships, summer housing, and a summer community in any city across the country. As a developer, I designed and implemented intuitive frontend map interface using HTML/CSS/Javascript for a housing search feature used by hundreds of students looking for summer sublets. The map illustrated sublet location plus location of nearest supermarkets, restaurants, transit options, and other points of interest important to note during a housing search.I also contributed to brainstorming of features and ideas to help promote SubLite growth into new student campuses and increase the student user base to thousands of students nationwide.

The Breaker laboratory is a biology lab at Yale dedicated to studying structured and functional RNA and DNA, especially RNA molecules known as ribozymes and riboswitches that have the ability to catalyze chemical reactions and control gene expression. As an undergraduate researcher, I conducted independent research with guidance from graduate students in studying structured elements in RNA. Using bioinformatic approaches to discover potentially new RNA molecules, I used biochemical and genetic assays to test structure and functionality of RNA molecules in vitro and in vivo. Through my work, I published a paper with members of my lab about our discoveries of new classes of self-cleaving ribozymes, RNA molecules capable of catalyzing self-cleavage.(http://www.nature.com/nchembio/journal/v11/n8/full/nchembio.1846.html)