Christopher W. Chen, Mba

Christopher W. Chen, Mba Email and Phone Number

Senior Experience Researcher @ JPMorganChase
Emeryville, CA, US
Christopher W. Chen, Mba's Location
Emeryville, California, United States, United States
Christopher W. Chen, Mba's Contact Details

Christopher W. Chen, Mba personal email

n/a
About Christopher W. Chen, Mba

My experiences in philosophy, recruiting, and design thinking equips me with a lens into how systems are set up to create or extract meaning from people.Whether understanding the needs of candidates or the unmet needs of users, cultivating empathy and seeking to understand others has always been at the center of my professional journey.As a Technical Recruiter and Human-Centered Strategist, I draw from an interdisciplinary tool belt of generative research, customer experience, product innovation, user experience, and business frameworks to drive strategic decision-making across experiences, processes, and products. ___Roles that excite me:⬗⬖ Research + Product ⬗⬖I can hit the ground running around generative and evaluative research initiatives, facilitating insights workshops, and collaborating with product, engineering, design, business, and executive stakeholders to drive business and product direction.🏹 Recruiting + Operations 🎯Especially for senior or founding roles where autonomous, strategic, and process-oriented mindsets are as important as full cycle execution.✰ Purpose Driven ✰I'm drawn to orgs that contribute to positive social and environmental impact.

Christopher W. Chen, Mba's Current Company Details
JPMorganChase

Jpmorganchase

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Senior Experience Researcher
Emeryville, CA, US
Employees:
213060
Christopher W. Chen, Mba Work Experience Details
  • Jpmorganchase
    Senior Experience Researcher
    Jpmorganchase
    Emeryville, Ca, Us
  • Jpmorganchase
    Sr. Experience Researcher
    Jpmorganchase Oct 2024 - Present
    New York, Ny, Us
  • Diversityzoom
    Fractional Talent Partner
    Diversityzoom Sep 2023 - Present
    Oakland, Ca, Us
    https://job-boards.greenhouse.io/noonenergy
  • Further Advisory
    Senior Consultant, Research & Insights
    Further Advisory Mar 2024 - May 2024
    Pittsburgh, Pa, Us
    Human-centered insights lead for an enterprise data governance project.
  • Deloitte Digital
    Senior Consultant, Applied Design & Innovation
    Deloitte Digital Jul 2022 - Sep 2023
    Usa, Us
    Impacted by a non-performance related RIF.✋ I led human-centered research initiatives across enterprise teams to refine value propositions for new and existing products. Three projects included:☞ Customer Experience Innovation @ Global B2B Client☞ Social Commerce UX Insights @ Global Video Sharing Platform☞ MVP Concept Testing @ Global Hospitality ClientI was also involved in RFPs and internal initiatives around Equity-centered Design, Workforce Experience by Design, B2B Customer Experience, and Gen AI for CRM.Daily tools, methods, frameworks: Journey Mapping, Personas, 1:1 Interviews, Surveys, Research Planning, Workshop Facilitation, DVF, Concept Testing, Wireframing
  • The Jackson Laboratory
    Digital Product Manager
    The Jackson Laboratory Nov 2021 - Mar 2022
    Bar Harbor, Me, Us
    ✋ I led end-to-end product research to deliver a prioritized MVP roadmap for a new digital commerce experience designed for the needs of PhD stem cell researchers.Daily tools, methods, frameworks: Market Research, Customer Research, 2x2 White Space, Customer Journey Mapping, Product Roadmapping, Service Design / Process Mapping, Workshop Facilitation, Mural, FigmaUnfortunately my contract/project budget ran out before I could go from MVP > 1.
  • The Jackson Laboratory
    Mba Intern, Digital Product Manager
    The Jackson Laboratory Sep 2021 - Nov 2021
    Bar Harbor, Me, Us
    Promoted to a contractor after my internship period.
  • Vee
    Mba Intern, Design Strategy + Product Innovation
    Vee May 2021 - Aug 2021
    Charleston, Sc, Us
    ✋ I led end-to-end product research to deliver a prioritized MVP roadmap for a venture concept at the intersect of talent management, b2b, and organizational psychology.Daily tools, methods, frameworks: Market Research, Customer Research, 2x2 White Space, Customer Journey Mapping, Product Roadmapping, Service Design / Process Mapping, Workshop Facilitation, Mural
  • Slalom
    Talent Acquisition Lead
    Slalom Nov 2018 - Feb 2021
    Seattle, Wa, Us
    ✋ As a lead recruiter, I partnered with Design, Customer Strategy, Product Engineering, and Salesforce consulting leaders to develop talent strategies and drive hiring outcomes that shift with P&L and market needs. Hired 20 full time consultants with a 80% acceptance rate with total 88% diversity in total offers.☞ Established recruiting KPIs to gain actionable insights into bottlenecks in the interview process and candidate experience☞ Designed candidate personas to optimize candidate engagement and manage hiring team expectations throughout the lifecycle☞ Ensured meaningful candidate experiences through responsivity, scheduling, feedback, preparation, and on-site concierging☞ Facilitated candidate pipeline meetings, interview debriefs, role kick-offs, and EOY retros for leadership☞ Conducted market research to co-shape recruiting strategies for nascent technical roles☞ Enabled inclusive hiring practices as the lead trainer in SF for behavioral interviewing methodologies and unconscious biases☞ SF Lead on Slalom’s National Diversity & Inclusion committee and AAPI ERG; managed relationships with affinity groups and created programming around diversity, inclusion, and belonging topics☞ Represented Slalom’s brand and offerings at Google Next, LinkedIn Talent Connect, and Dreamforce
  • Rockit Recruiting + K2 Partnering Solutions
    Technical Recruiter
    Rockit Recruiting + K2 Partnering Solutions Oct 2016 - Oct 2018
    Foundational staffing agency experience with a focus on technical recruiting for startup and enterprise clients.☞ Successful placements at Sunrun, LegalZoom, Intellimize, Medallia, Salesforce, Facebook, Clover Health, AAF, BD.☞ RPO recruiter for a Seed stage and Series-C client.Sourced across the following roles:Salesforce Developers Machine Learning EngineersData EngineersFounding EngineersFront End / Back End / Full Stack EngineersProduct ManagersProduct DesignersBusiness Systems AnalystsProject Managers

Christopher W. Chen, Mba Skills

Customer Service Microsoft Office Editing Writing Teamwork Microsoft Word Public Speaking Critical Thinking Leadership Recruiting Microsoft Excel Research Technical Recruiting Powerpoint Management Social Media Human Resources Interpersonal Skills Communication Sales Salesforce.com Social Networking Consulting Analysis Data Entry Boolean Logic Event Planning Microsoft Powerpoint Microsoft Outlook Student Counseling Expectations Management Email Marketing Customer Experience Outlook Training Full Life Cycle Recruiting Sourcing Time Management Presentations Google Calendar Start Ups Talent Management Talent Strategy Interviewing Talent Acquisition

Christopher W. Chen, Mba Education Details

  • California College Of The Arts
    California College Of The Arts
    Design Strategy
  • Ucla
    Ucla
    English Minor
  • Ohlone College
    Ohlone College
    Human Development
  • Mission San Jose High School
    Mission San Jose High School
    High School

Frequently Asked Questions about Christopher W. Chen, Mba

What company does Christopher W. Chen, Mba work for?

Christopher W. Chen, Mba works for Jpmorganchase

What is Christopher W. Chen, Mba's role at the current company?

Christopher W. Chen, Mba's current role is Senior Experience Researcher.

What is Christopher W. Chen, Mba's email address?

Christopher W. Chen, Mba's email address is ch****@****lom.com

What schools did Christopher W. Chen, Mba attend?

Christopher W. Chen, Mba attended California College Of The Arts, Ucla, Ohlone College, Mission San Jose High School.

What are some of Christopher W. Chen, Mba's interests?

Christopher W. Chen, Mba has interest in Funk, Children, Aesthetics, Capoeira, Social Services, Technology, Environment, Education, Critical Theory, Arts And Culture.

What skills is Christopher W. Chen, Mba known for?

Christopher W. Chen, Mba has skills like Customer Service, Microsoft Office, Editing, Writing, Teamwork, Microsoft Word, Public Speaking, Critical Thinking, Leadership, Recruiting, Microsoft Excel, Research.

Who are Christopher W. Chen, Mba's colleagues?

Christopher W. Chen, Mba's colleagues are Julie Simons, Hussein Fellahi, Stacey Warden, Veronica T Wright, Zheng Yin, Gregory Carr, Charlene Jarman.

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