Christopher W. Chen, Mba Email & Phone Number

Emeryville, Ca, Us

New York, Ny, Us

Oakland, Ca, Us

https://job-boards.greenhouse.io/noonenergy

Pittsburgh, Pa, Us

Human-centered insights lead for an enterprise data governance project.

Usa, Us

Impacted by a non-performance related RIF.✋ I led human-centered research initiatives across enterprise teams to refine value propositions for new and existing products. Three projects included:☞ Customer Experience Innovation @ Global B2B Client☞ Social Commerce UX Insights @ Global Video Sharing Platform☞ MVP Concept Testing @ Global Hospitality ClientI was also involved in RFPs and internal initiatives around Equity-centered Design, Workforce Experience by Design, B2B Customer Experience, and Gen AI for CRM.Daily tools, methods, frameworks: Journey Mapping, Personas, 1:1 Interviews, Surveys, Research Planning, Workshop Facilitation, DVF, Concept Testing, Wireframing

Bar Harbor, Me, Us

✋ I led end-to-end product research to deliver a prioritized MVP roadmap for a new digital commerce experience designed for the needs of PhD stem cell researchers.Daily tools, methods, frameworks: Market Research, Customer Research, 2x2 White Space, Customer Journey Mapping, Product Roadmapping, Service Design / Process Mapping, Workshop Facilitation, Mural, FigmaUnfortunately my contract/project budget ran out before I could go from MVP > 1.

Bar Harbor, Me, Us

Promoted to a contractor after my internship period.

Charleston, Sc, Us

✋ I led end-to-end product research to deliver a prioritized MVP roadmap for a venture concept at the intersect of talent management, b2b, and organizational psychology.Daily tools, methods, frameworks: Market Research, Customer Research, 2x2 White Space, Customer Journey Mapping, Product Roadmapping, Service Design / Process Mapping, Workshop Facilitation, Mural

Seattle, Wa, Us

✋ As a lead recruiter, I partnered with Design, Customer Strategy, Product Engineering, and Salesforce consulting leaders to develop talent strategies and drive hiring outcomes that shift with P&L and market needs. Hired 20 full time consultants with a 80% acceptance rate with total 88% diversity in total offers.☞ Established recruiting KPIs to gain actionable insights into bottlenecks in the interview process and candidate experience☞ Designed candidate personas to optimize candidate engagement and manage hiring team expectations throughout the lifecycle☞ Ensured meaningful candidate experiences through responsivity, scheduling, feedback, preparation, and on-site concierging☞ Facilitated candidate pipeline meetings, interview debriefs, role kick-offs, and EOY retros for leadership☞ Conducted market research to co-shape recruiting strategies for nascent technical roles☞ Enabled inclusive hiring practices as the lead trainer in SF for behavioral interviewing methodologies and unconscious biases☞ SF Lead on Slalom’s National Diversity & Inclusion committee and AAPI ERG; managed relationships with affinity groups and created programming around diversity, inclusion, and belonging topics☞ Represented Slalom’s brand and offerings at Google Next, LinkedIn Talent Connect, and Dreamforce

Foundational staffing agency experience with a focus on technical recruiting for startup and enterprise clients.☞ Successful placements at Sunrun, LegalZoom, Intellimize, Medallia, Salesforce, Facebook, Clover Health, AAF, BD.☞ RPO recruiter for a Seed stage and Series-C client.Sourced across the following roles:Salesforce Developers Machine Learning EngineersData EngineersFounding EngineersFront End / Back End / Full Stack EngineersProduct ManagersProduct DesignersBusiness Systems AnalystsProject Managers

Mba, Design Strategy

Bachelor’S Degree, Philosophy, English Minor

Associate'S Degree, Human Development

High School