Cher F. Email & Phone Number

Seattle, Washington, United States

Responsible for leading major initiatives and supplier relationships Provide expert advice and support to business units and employees on all aspects of travel management, including compliance, travel policy, supplier management, and travel risk management.Develop and maintain relationships with key partners, including executive sponsors, travel suppliers, and industry experts, while staying up-to-date on industry trends, best practices, and emerging technologies related to travel management.

Seattle, Washington, United States

Here, I spearheaded several initiatives to enhance efficiency and client satisfaction with their global hotel program. One of my key projects involved the inception of a data-driven reporting system, which served as a cornerstone to ensure competitive pricing and availability for travelers. I also ensured optimal utilization of CRM software for meticulous client information tracking, reinforcing client engagement and delivering top-notch services.My emphasis on fostering a culture of transparency and continuous improvement played a significant role in promoting best practices within travel management. By leveraging data analytics, I was able to secure better negotiations and significantly improve hotel rates. Through robust training programs, I enhanced my team’s efficiency and facilitated better technology adoption.Here are some of my notable contributions in this role:- Pioneered the optimization of our internal web portals which increased the use of our booking tool, and a surge in customer satisfaction.- Formulated and implemented innovative strategies for streamlining virtual payment processes and making travel policies more transparent.- Played a decisive role in redesigning the process for handling orphan bookings, which led to substantial cost savings of approximately $80K per month for both the client and CWT.

During the global crisis, I was able to maintain optimal service levels by effectively juggling responsibilities in both Amazon and CWT roles. I managed multiple duties seamlessly and ensured the uninterrupted operation of our travel management processes. My focus on continuous monitoring of SLA compliance and proactive initiation of corrective measures led to a considerable improvement in our team's response rate. This success further demonstrates my commitment to ensuring client satisfaction and meeting essential performance indicators.Training and development have always been a cornerstone of my management style. By conducting regular training sessions on new tools, processes, and service delivery procedures, I have managed change within the organization, leading to increased reservation accuracy and improved service delivery.Some of my key achievements in this role include:- Devised and implemented a system for tracking key performance indicators that enhanced service delivery and client satisfaction.- Implemented strict due dates on tasks and maintained continuous engagement with the team, which led to improved operational efficiency and ensured timely delivery of services.- Implemented cross-training initiatives and offered overtime to address understaffing to ensure uninterrupted service delivery in a crisis situation.

Seattle, Washington

Here, I successfully led, co-led, or supported key initiatives, such as implementing the My CWT mobile booking app and coordinating with the technical team to enhance accessibility and usability for air, car, and hotel bookings. My hands-on approach to operational efficiency has been instrumental in reinforcing financial compliance by monitoring hotel bookings and ensuring adherence to booking thresholds.One of my pivotal contributions has been the management and mitigation of travel-related hotel issues. I have ensured smooth business travel operations for Amazon through proactive strategies and fostering strong relationships with hotel partners. Additionally, I aided in the successful launch of price tracking for air and hotel, resulting in significant cost savings.Some of my key accomplishments in this role include:- Delivered substantial cost savings to Amazon's hotel program by conducting thorough data analyses of booking and providing insights into optimizing rates.- Ensured seamless coordination and communication of KPIs with global outsourced teams, achieving global standards and meeting Service Level Agreements.- Led key initiatives in redesigning the internal trouble ticket process as well as the virtual payment process by enforcing financial compliance, travel policy compliance and simplifying transactions.

Seattle, Washington

In my role, I significantly enhanced operational efficiency by implementing robust recruitment, onboarding, and development strategies for a team of remote workers across the country. Through comprehensive training modules on travel policy and preferred providers, I increased policy awareness and supplier relations, driving superior customer service.Key highlights from my experience include:- Initiated cross-training for the after-hours team, addressing a major performance gap and improving traveler feedback scores.- Recognized twice with the CWT Award of Excellence for exceptional leadership and team managementcapabilities.Skills: Team Management · Training & Development · Operational Efficiency · Cross-Training · Recognition of Excellence

Seattle, Washington

In my role, I significantly enhanced operational efficiency by implementing robust recruitment, onboarding, and development strategies for a team of remote workers across the country. Through comprehensive training modules on travel policy and preferred providers, I increased policy awareness and supplier relations, driving superior customer service.Key highlights from my experience include:- Initiated cross-training for the after-hours team, addressing a major performance gap and improving traveler feedback scores.- Recognized twice with the CWT Award of Excellence for exceptional leadership and team managementcapabilities.Skills: Team Management · Training & Development · Operational Efficiency · Cross-Training · Recognition of Excellence

Seattle, Amazon

Greater St. Louis Area

Saint Louis, Missouri

In my role, I bolstered daily operations and led meeting planning for the learning development team, handling a budget of $3M. I devised a successful 6-week marketing plan, resulting in a 12% enrollment increase and a 25% revenue surge in 2006.I coordinated 100+ annual training events nationwide across seven portfolio companies, ensuring impeccable event logistics through key inputs in pre-event meetings. This included overseeing a project plan for each event that detailed the timeline, responsibilities, resources, and deliverables.In addition, I prepared crucial weekly marketing and daily management reports for the Director and initiated a marketing report that allowed swift review and analysis of enrollment figures.My cost-saving measures involved site visits and hotel contract negotiations, ensuring the best facilities and prices, and a 10% reduction in material costs through contract negotiations. I also provided cost-saving policy recommendations to Senior Level Management based on detailed cost analyses.