Chereen T. Email & Phone Number

United States

Research and identify current and potential government clients at the local, state, and federal levelsBuild a comprehensive database of government contacts and decision-makers.Develop a deep understanding of the specific needs and requirements of government clients.Collaborate with government clients to negotiate terms, pricing, and contracts that meet.

Solicit, negotiate, and book both new and repeat businessActively sell room nights through outside sales calls, telemarketing, site tours, etc.Meet or exceed the budgeted ADR and RevPAR for the hotelSupervising and delegating tasks to the sales team members. Meeting the sales targets and sales goals efficiently. Building relationships with the old and.

Develop full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, and Reservations.Develop a complete knowledge of company sales policies and SOP's and ensure knowledge of and adherence to those policies by the sales team.Meet or exceed set goals.Operate the Sales Department within the established sales expense.

• Develops and maintains marketing plan and sales budget with the General Manager
• Provides sales training to staff of hotel as applicable
• Analyzes Revenue Management strategy using such tools as Star Reports, demand analysis and applicable front office systems
• Schedules sales appointments
• Conducts a required amount of cold calls
• Organizes, maintains, and tracks sales data

Achieve booking goals by prospecting clients in the local Hotel market.Identify, research and develop new clients in the local marketIdentify, research and develop clients from smaller companies (based on annual revenue and staff) as potential clients for negotiated rate contracts.Negotiate rates and other clients bookings based on client usage/history.

• Build client base through outside sales calls, prospecting, networking, and referrals. Conduct site tours, represent the hotel at trade shows and business events, focusing on all markets - local and national.
• Identify gap periods (30/60/90 days & beyond), recommend targeted sales & marketing plans to fill, and communicate effectively to ensure proper execution of plan.
• Generate maximum revenue in the rooms and banquet departments through achievement of specific revenue booking goals, in support of the hotels established strategies.
• Analyze the hotel's demand segments and sources of business for each to maximize revenues and profit.
• Know the principle competition for each segment and leverage hotel's relative strengths against each.
• Deliver the best service, quality and value to every customer, every time.

Plan, solicit, book and coordinate small group meetings under 20 guest rooms on peak night, in order to meet/exceed revenue goals assigned.Responsible for negotiating room rates, catering prices and other sales terms for groups within a defined size parameter.Plan and coordinate function details with clients to include but not limited to space.

• Sales Coordinator Doubletree by Hilton, Linthicum, MD
• Sales assistant to Director of Sales and Sales Mangers
• Complete payments and rooming lists for groups.
• Handle final details for Sales Mangers.
• Efficiently handle phone calls.
• Computed bills, collect payments and accommodated client requests.

• Front desk Supervisor Doubletree by Hilton,
• Supervised customer service, maintained open communication with customers and employees.
• Training Front Desk Staff
• Effectively Dealt Customer Complaints
• Efficiently handled phone calls while checking guests in and out.
• Effectively dealt with high customer traffic and constant interruptions.