Cheri Canada Email & Phone Number

About Me - Work Experience and Projects• 12 Years Call Center Customer Service Experience • Did all aspects of Customer Service • Calls, Sr. CS Rep assisting sales and management, became Customer Service Lead, Promoted to Customer Service Supervisor• Chosen to Assist Project Team with SAP/S4 implementation across several divisions to align us on one SAP platform in order to align processes and have one single source of data • SAP power user and Reporting Steward for our site• Involved in training and creating documentation to prepare our site for new SAP implementation detailing process and procedure changes• Ambassador and advocate for suggestions and ideas for our site to assist our Customer Service reps with easier navigation and less clicks within SAP, to bring down handle time and importantly as well, make sure Customer Service had the knowledge and data to best assist our customers with a one call resolution end result• Maintained strong relationships with Business Readiness Consultants, IT, SAP programmers, Operation and Production teams during implementation and after as an ongoing duty• Front line tester before and after implementation SAP/S4• Acquired the Customer Service Analyst Position after implementation due to extensive expertise with SAP/S4 gained during project• Role consisted of utilizing current