Cheri Hoffman Email & Phone Number

United States

Benton Harbor, Michigan

Cogic Village Apartments

Shows and lease apartments to prospective residents for Low Income Housing Tax Credit property. Daily responsibilities include opening/closing office, answering phones, responding to emails, and greeting new applicants, residents, and vendors. Also, clean vacant apartments when needed. 01/12 – 5/12, Short Term Worker, State of MichiganDaily.

Supervise up to 30 direct reports for the Pre-buy Sales Center. Provide leadership and direction for Pre-buy Sales Center by setting performance goals and objectives. Monitored, measured, and recommended ways to achieve and exceed sales goals, by providing analysis that drove projects, innovation, and business decisions. Participate in brand product.

Developed training program for new employees regarding installation and replacement of appliances. Created policy and procedure for tracking sales. As the Area of Expert for ConfirmedSales I was lead reporter and facilitated meetings. Presented to New-hire groups on the policy & procedures for confirmed sales. Help set-up the MHC rework call center in.

Assist consumers with use and care, installation, and pre-buy questions. Administer warranty, deny or offer assistance with out of warranty failures per policy resolution guidelines. Determine if appliances qualified for a product exchange, if so then forwarded on to proper channels for further review. Follow up with servicers and consumers when needed.

Managed day to day operations for the branch office in South Haven/Covert..Attended The Greater South Haven Chamber of Commerce meetings to familiarize myself with the community. Other responsibilities included loan processing, collection of delinquent accounts, and outside sales.

Responsible for cross-selling member services and processing loans. On-site visits to Select Employees Groups (SEGs) to promote or enhance relationships with the Credit Union. These visits could be either cold calls or warm calls. Motivating and encouraging employees in cross selling of member services. Created sales contest to increase new accounts and.

Managed up to 15 employees in a retail clothing store. Responsibilities included sales, cashiering, floor plans, hiring employees, scheduling, and opening/closing the store. Also responsible for motivating staff to high sales for a corporate wide dress contest, in which the Benton Harbor store came in 2nd for our district.