Cheri Seay Email & Phone Number

Boulder, Colorado, United States

Westminster, CO

• Served in a technician role, ensuring the timely, accurate delivery of statistical models, list fulfilments, and data overlays and installs.
• Worked in collaboration with the Service and Support teams to provide the highest quality products and services to internal and external customers.
• Supported a variety of efforts for both email and online promotions while serving as a valued resource for clients, service bureaus, and internal partners.
• Held a key role as a trusted resource for customers, service bureaus, and other internal business partners.

Longmont, CO

• Provisioned E9-1-1 databases on behalf of various public safety agencies nationwide with a high degree of accuracy.
• Worked in collaboration with internal teams on system administration, Voice Network Engineering, and external Telephone Service Providers.
• Coordinated and tracked assigned special projects and related tasks in line with departmental policies and procedures within established timelines.
• Added valued input while attending project meetings and supporting the development of project plans and requirements.
• Created and tracked project and individual tasks on the assigned projects, providing ongoing status reports to project team members and management and reviewing the work for accuracy.

Longmont, CO

• Provisioned 9-1-1 telephone subscriber and location-based data for government agencies and professional campuses.
• Provided comprehensive first-tier support while troubleshooting a variety of system issues and analyzing customer access and misrouted 9-1-1 call reports.
• Performed data entry tasks related to address, telephone, and error correction updates associated with 9-1-1- database maintenance and answer telephone calls from customers, responding to messages in a timely.
• Updated telephone numbers and master street addressing guide records as needed.
• Trained new clients and agencies to drive increases in satisfaction and performance and maintained written, detailed process documentation.