Patrick Morris Email & Phone Number

Alpharetta, Georgia, United States

Greater Atlanta Area

Vonage is the leading provider of business VoIP solutions nationwide. Vonage offers carrier-grade performance and support for wireline and mobile devices to businesses over its private IP MPLS network, one of the largest in the nation. Voange's cloud-based UCaaS services allow businesses of any size to enjoy all the latest voice, video, data and collaboration features of large enterprise systems without the costly investment of on-site equipment.

Greater Atlanta Area

Implementing, testing and deploying new Broadsoft feature sets for Cox Business.

Greater Atlanta Area

Provide 24/7 Tier 4 Escalation support for any Broadsoft/SIP related issues.Design and create the current CPE acceptance test and certification test plan.Manage & configure device provisioning platforms hosing CPE config templates & firmware files.Implemented, tested & documented new Broadsoft features and feature packages for customer use.Configure and manage customer Integrated Access Devices – Adtrans & Cisco & Audiocodes.

Provided support, upgrades and new development for multiple ECG Network Service Agreement customers on their Broadsoft systems, Acme SBC's, Aastra/Polycom phone sets. Help troubleshoot an array of SIP issues across various VoIP networks.

• 4+ years of experience with BroadSoft VoIP design, upgrades/patching and support of new product launches• Expertise in designing, managing, analyzing and troubleshooting large scale telecommunication networks • Experienced in project management, technical writing, and team/customer interaction• High-energy problem solver with exceptional analytic capabilities. • Broad expertise with IP and VoIP protocols

• Provided VoIP network management, installation, integration and maintenance support for all hardware, software and peripherals within the Cox Communications VoIP Network • Contributed Tier-4 technical support to field operations personnel through a working knowledge and understanding of BroadSoft Voice Manager, Acme SBC’s 9200/ RSM, NT CS2K(c) succession switching platform, Cisco SIP IADs, Cisco BTS10/200 soft switch, IMS, CSLAN (ERS-8600), SIP/SIP-T, Nuera Media Gateways, & Data Networking• Delivered heavy emphasis on BroadSoft VoiceManager as the subject matter expert within the department, initially supporting 4 BroadSoft instances deployed across the country• Implemented upgrades on Broadsoft NS’s & MS’s to R17, patch current’d AS’s as well as HW upgrades for all AS’s across Cox’s 4 instances• Lead for the deployment of Cisco IADs for Sip Trunking off BroadSoft operation network which involved test/turn-up, local market verification and training for the product.• Supported BTS10200 new install as well as upgrading 2 BTS10200 6.0 upgrades • Supported SME incident command along with coordination of activities to troubleshoot and resolve network related issues in an expeditious manner • Coordinated the launch of new CS2K markets• Executed acceptance testing and issue resolution with project management and internal teams• Developed M&Ps and supporting documentation, modify best practices related to operational support for new and existing product development • Responsible for the 24 hour, 7 day a week technical operations support with surveillance and performance management of all elements related to the Cox VoIP nation wide• Servers, Gateway Controllers and Trunk gateways, SIP Proxy Servers, Data networking, IP routing, CS2K CSLAN • Configuration, provisioning and deployment of BroadSoft BroadWorks application in support of Cox Business to all COX markets