Cheri Smith Email & Phone Number

London, England, United Kingdom

Paisley, United Kingdom

✔ Developed and presented theatre training workshops in UK and USA✔ Theatre production including script writing, marketing material design, website & social media creation and maintenance, lighting & sound plot creation, acting, directing, set design, costume and prop creation, sound editing, and video creation.✔ Create presentations and proposals

London, England, United Kingdom

✔ Oversaw strategic design & end-to-end implementation of Associate training programs for Ultra Fast business impacting 2.5K employees in 23 warehouses across 5 markets, and localisation in 5 languages ✔ Boosted training & safety compliance by 80% by cleansing data, building dashboards, and implementing standardised reporting to EU stakeholders✔ Cut onboarding training costs by 50% by streamlining content based on LNA✔ Reduced training costs and time to proficiency by replacing front loaded content with just in time resources✔ Managed training assignment, auto enrolments, record updates, and reporting through Cornerstone LMS✔ Slashed partner contacts by 95% through data analysis, content creation, and training

Dubai, United Arab Emirates

✔ Reduced classroom training costs by devising training materials and learning pathways for global system roll out to 7000 agents, using Office365, Articulate and Camtasia✔ Slashed agent contacts by 70% through detailed process mapping, streamlining, and automating processes✔ Built a SharePoint site to disseminate training material to travel agents globally✔ Developed a distribution glossary, FAQs, and internal & external programme communications for a global audience✔ Spearheaded the translation of all training materials and communications into 12 languages, saving over 200,000EUR cost for translation

Dubai, United Arab Emirates

Chaired learning professional meetings with representatives from 11 departments across the UAE and reported to the Emirates Group Strategic Learning Council.

Dubai

✔ Produced and executed the training strategy for delivery of ERP system for 100,000 employees in 62 entities globally✔ Drove development and uplift of tools and technology to support training deliverables, including TNA, training catalogues, standards, training guides, system demonstrations and practice simulations✔ Established and led a high-performing team of 5 learning specialists

Dubai

✔ Introduced global training standards to 62 businesses and drove development of tools to aid uptake ✔ Collaborated with global stakeholders to identify requirements and support deployment

Glasgow

✔ Grew the training department by 400% and trained 8x more departments in a bustling contact centre✔ Reduced attrition rate to below 10% by improving induction training and ongoing support model✔ Contributed to the design, testing and deployment of new systems, including 3 GDS’ & in-house technology, and processes in 4 brands across multiple sites, maintaining a 100% on-time launch efficiency✔ Identified and addressed learning needs for systems, soft skills and leadership for 4 brands in multi-sites✔ Shaped the training schedule and workload, including supervising and coaching up to 20 reports, and trained L&D processes, driving a 90%+ customer satisfaction rating✔ Partnered with an external company to support 50 staff through Scottish Vocational Qualifications

Dubai, United Arab Emirates

✔ Created project plan and guided a global remote team to exceed deliverables for standardising assessments across global catering, travel and airport services companies✔ Interacted with global stakeholders at senior leadership level

Glasgow, United Kingdom

✔ Assisted applicants in their journey from initial application to flight departure, including screening applications, conducting interviews, creating & disseminating support materials, creating reports, and providing constructive feedback✔ Prepared and delivered recruitment shows and orientations✔ Created training materials, assessed development needs, conducted training, and provided ongoing support

Glasgow, Scotland, United Kingdom

✔ Conducted Learning Needs Analysis (LNA/TNA)✔ Designed and delivered learning solutions for 120 employees, including home workers✔ Developed business processes and communicated these to staff on a weekly basis

Glasgow, Scotland, United Kingdom

✔ Smashed service & sales targets, achieving 200 - 400% of target every month, and consistently achieved key performance indicators✔ Communicated with stakeholders worldwide✔ Created training documents & supported trainees

Glasgow, Scotland, United Kingdom

Consistently exceeded sales targets and met KPIs

London, United Kingdom

✔ Part of the team assessed as "Outstanding" by OFSTED✔ Year 3 teacher - taught all curriculum subjects, including making adjustments for physical and special educational needs, and managed class trips✔ Managed Learning Support Assistant✔ Set up and ran Year 5 drama club

Greater New York City Area

Worked with a class of teenage boys with Asperger's Syndrome. Assisted them in a range of traditional subjects, but also horse riding, swimming and cooking.

Glasgow, United Kingdom

✔ Dealt with customer enquiries in the contact centre, exceeding KPIs✔ Trained advisors in computer techniques, customer service, and business procedures.

Spain

✔ Met customers at the airport and transported them to their hotels✔ Created and delivered lively sales presentations, exceeding sales targets✔ Dealt with customer issues in resort and liaised with suppliers to find solutions

Greater New York City Area

✔ Provided 1:1 and group learning support, including assessing learning needs and tailor making innovative solutions to these✔ Created and delivered a series of theatre clowning workshops

Cipd Level 3, Certificate In Learning And Development Practice

Post Graduate Certificate Of Education, General Primary (5-11)

✔ Studied at Wandsworth School Centered Initial Teacher Training. ✔ Studied theories of learning, teaching skills and assessment.

Bachelor Of Arts (Ba), European Theatre Arts, 2:1

✔ Studies included acting, directing, set design, script writing, fencing and improvised performance. ✔ Spent 3 months studying.