Cherie Henry Email and Phone Number

• Retrieves discharged medical records from various departments in HCA hospital and ensures that all records are accounted for.• Prepares ER, Inpatient, Observation, Same day surgeries, and Clinicals/Referrals medical records for scanning.• Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.• Scan and index over 250 - 300 medical record documents daily.

Upload documents into updox platform utilizing Intergy. Pull records for the physician up to 3 days ahead for the patients appt.

* Verified accuracy of medical record documentation.* Adhered to HIPAA confidentiality practices regarding access to and release of patient healthinformation.* Retrieved patient medical records for physicians, attorneys, and government agencies through avariety of EMR systems.

• Performed quality checks and audits of inbound and outbound calls to ensure adherence of policies.• Identified errors in system platform thereby reducing quality risks of the team.• Implemented changes to procedures increasing accuracy, efficiency, responsiveness of department.• Reviewed audit findings to identify relevant patterns and trends.• Verified claims status and verified that claims were submitted correctly.

• Performed quality checks and audits of inbound and outbound calls to ensure adherence of policies.• Identified errors in system platform thereby reducing quality risks of the team.• Implemented changes to procedures increasing accuracy, efficiency, responsiveness of department.• Reviewed audit findings to identify relevant patterns and trends.

• Provided superior customer service skills to clients in finding care.• Followed up with the family on the care of their loved ones and if needed further assistance to maintain customer satisfaction.• Created procedural and documentation procedures to improve customer satisfaction and resources.

* 2 years Home Care and 7 years Patient Care skills* Experience with activities of daily living and personal care.* Excellent communication skills

* Greeted & assisted over 300 patients weekly. * Roomed patients and obtained vitals, verified patient information, and took EKGs to get the patient ready to see the physician. * Maintained a clean environment for patients and co-workers’ health by sanitizing after every patient and disposing properly of hazardous materials. * Answered multi-line phone maintaining med refills along with answering patient questions.

Directed and supervised 8 rotating military members in inventory, supply, and proper customer service. Inventoried monthly over 200 inventory snack items in worth between $3000-5000 in retail.

Directed the development of six associates through career planning, team building exercises, and monitoring of ‘on the job’ training of 6 military aircraft. Facilitated training lectures on local procedures and policies that lead to a 23% increase in the department’s qualifications.

Repaired and maintained naval aircraft by troubleshooting air conditioning systems, servicing, and repairing oxygen bottles, performing basic seat repair, and utilized proper support equipment used for servicing of lavatory systems. Logged, maintained, and inspected two different types of aircraft support equipment to uphold the highest standard of readiness. Constantly utilized deductive reasoning to troubleshoot, repair and maintain systems on naval aircraft. Coordinated with other team… Show more Repaired and maintained naval aircraft by troubleshooting air conditioning systems, servicing, and repairing oxygen bottles, performing basic seat repair, and utilized proper support equipment used for servicing of lavatory systems. Logged, maintained, and inspected two different types of aircraft support equipment to uphold the highest standard of readiness. Constantly utilized deductive reasoning to troubleshoot, repair and maintain systems on naval aircraft. Coordinated with other team members to complete large scheduled inspections and major maintenance overhauls to meet set deadlines. Show less

* Filed patients charts alphabetically daily to maintained organization. * Scanned in Mammograms into the hospital computer systems and updated patients files. * Stocked hospital floors with supplies from needles, bandages, and saline bags to assist physicians and nurses with care of their patients.