- Developed and executed HR strategies aligned with company’s vision, ensuring organisational goals were supported by motivated and skilled employees - Implemented recruitment strategies that resulted in efficient hiring of manpower to ensure smooth business operations while improving the quality of onboarding candidates - Ensured full compliance with federal, state, and local labour laws, reducing legal risks and maintaining a harassment-free workplace- Managed the full payroll… Show more - Developed and executed HR strategies aligned with company’s vision, ensuring organisational goals were supported by motivated and skilled employees - Implemented recruitment strategies that resulted in efficient hiring of manpower to ensure smooth business operations while improving the quality of onboarding candidates - Ensured full compliance with federal, state, and local labour laws, reducing legal risks and maintaining a harassment-free workplace- Managed the full payroll cycle for employees, ensuring timely and accurate processing of salaries, bonuses, and commissions Show less

- Conducted market research and analysis to identify trends, consumer needs and preferences, and competitive landscape, to make informed strategic decisions and marketing strategies - Designed and executed integrated marketing campaigns for clients across multiple platforms to drive brand awareness and customer engagement - Launched promotions as part of the marketing campaigns which led to increase in sales revenue and higher customer adoption rate

- Utilised various sourcing methods such as job boards and Telegram channels to attract and engage high-quality candidates- Conducted initial screenings to evaluate candidate qualifications, fit, and potential for roles, ensuring alignment with client and organisational needs- Built and maintained relationships with hiring managers and candidates, providing guidance and support throughout the hiring process- Assisted in managing a project under Synapxe for clinical drugs mapping… Show more - Utilised various sourcing methods such as job boards and Telegram channels to attract and engage high-quality candidates- Conducted initial screenings to evaluate candidate qualifications, fit, and potential for roles, ensuring alignment with client and organisational needs- Built and maintained relationships with hiring managers and candidates, providing guidance and support throughout the hiring process- Assisted in managing a project under Synapxe for clinical drugs mapping. Scouted for eligible candidates to participate in this project, managed the onboarding of these candidates and liaised with them throughout the project Show less

- Created and implemented social media strategies to enhance agency’s presence, drive engagement, and increase followers across various platforms (Facebook, Instagram, LinkedIn)- Developed and managed content calendars, producing engaging and relevant content (posts, infographics, videos) tailored to target audiences and platform specifications- Monitored and analysed social media metrics using tools like Facebook Insights to measure performance, track ROI, and inform future strategies

- Provided timely and accurate responses to public inquiries via phone, ensuring a high level of customer satisfaction- Effectively handled and resolved complaints and issues, identifying root causes and implementing solutions to prevent recurrence- Maintained up-to-date knowledge of company products and services to provide informed recommendations and assistance to the public

- Conducted outbound calls to existing customers to promote new or updated products or services- Maintained accurate and detailed records of customer interactions, sales activities, and feedback in CRM systems to track performance and manage follow-ups- Managed and addressed customer objections and concerns professionally, providing solutions and negotiating terms to close sales effectively

- Assisted in the development and execution of marketing campaigns, including content creation, social media management, and email marketing- Conducted market research and analysis to identify industry trends, competitive landscape, and consumer preferences, providing insights to support marketing strategies- Assisted in tracking and analysing marketing metrics and performance data using tools to measure campaign effectiveness and ROI