Cher Martin Email & Phone Number

• Evaluated client resumes, providing constructive written feedback and video analysis of best practices to improve material, tailor resume to target job, and pass an Applicant Tracking System (ATS)
• Rewrote 3-5 bullet points per resume to demonstrate practical professional writing methodology on bullet points unique to each client, with emphasis on highlighting achievements and result statements
• Provided additional resume information and career coaching assistance by answering questions about career gaps, resume formatting, utilizing power words, and implementing quantifiers
• Reviewed client feedback to answer any questions, update resume changes, and ensure reviews maintained a consistent high quality

Richardson, Texas, United States

• Performed 800+ comprehensive resume and cover letter critiques, offering revisions based on grammar, syntax, professionalism, formatting, tone, and style
• Conducted 10-15 consultations weekly, teaching students and alumni how to develop writing techniques to make their professional materials stand out and improve their career opportunities
• Aided Career Development team in executing 50+ in-person and virtual events to promote UCC services and educate students on general and specific professional development topics
• Designed a 15-page style manual to outline technical and linguistic guidelines for all internal, external, and promotional materials generated by the UCC to maintain a consistent and professional brand identity
• Collaborated with two teams of 5 to research and write new sample resumes and cover letters specifically catered toward UT Dallas students and alumni
• Edited both 30+ page documents to create the primary digital writing resources provided to students

Dallas, Texas, United States

• Trained 150+ new hires on various functional areas to maintain excellent customer service even during high customer volume and personnel transition periods
• Facilitated daily communication between customers, associates, and managers to resolve issues quickly to keep store operations running smoothly and efficiently
• Implemented new organizational standards for managing inventory and processing balloon orders that reduced time spent on each transaction and increased overall balloon sales