Phillip Taylor Email & Phone Number

Cary, North Carolina, United States

Provide strategic, full-cycle management of IT service strategies, designs, transitions, operations, and improvements. Collaborate with cross-functional teams to develop data models and construct technical designs and integrations in alignment with organizational objectives. Administrate Qlik environment with four database servers, three application servers, 4000+ users, and well over 1TB of data. Key Achievements:■ Increased integration efficiencies via in-depth research, analytics, and application of findings; automated manual processes and redesigned infrastructures for scalability.■ Streamlined processes and created dashboards for clinicians and users to generate business insights, utilizing Agile methodologies.

Cary, North Carolina, United States

Initiated analytics via a new ticketing system, spurring the creation of additional support operations for the organization. Built out a successful data warehouse for data integration and established analytics for five Desktop teams, including mobile engineering. Key Achievements:■ Facilitated an in-depth understanding of Microsoft Server SQL Server installations and administration; served as the support liaison/technical support for five administrators to pull and transfer system data. ■ Improved process flows for all help desk representatives and administration teams; created efficient ETL data flows, in addition to managing indexing and other processes via SQL.

Cary, North Carolina, United States

Supported 900+ applications and 20k devices across several facilities. Managed organizational process flows to reduce lag and ensure forward development in service and requests/fulfillments. Assisted peer process managers with improvement of process and metric definitions.Key Achievements:■ Constructed an Access Database for analysis of call metrics to predict coverage needs for help desk operations based on call volume (predicted within 0.4% of actual call volume).

Cary, North Carolina, United States

Served as a Subject Matter Expert for the corporation's new ticketing system. Developed and implemented a data warehouse for data integration and established analytics for several development teams and mobile engineers. Key Achievements:■ Completed all SQL server installations; responsible for retrieving and transferring all system data. ■ Created efficient ETL data flows through the management of all indexing / additional SQL processes.