Cherrish Mccullough Email & Phone Number

Davie, Florida, United States

Assisted clients/ law firms with potential lawsuits, verifying case details, data entry, and handling a high volume of calls.

Fort Lauderdale, Florida, United States

Optical lens technician/ lens inserter

Plantation, Florida, United States

Verify Protected Health Information (PHI) to ensure accuracy and compliance with regulations. Process/complete orders in a timely manner, ensuring accuracy and attention to detail. Entere data into Customer Relationship Management (CRM) system to maintain up-to-date and organized records. Update and adjuste members' card statuses in accordance with established guidelines.● Developed/maintained systematic approach to handling escalations, ensuring consistency & accuracy in addressing member needs.● Identified patterns/trends in escalations, enabling to implement preventive measures and improve overall member experience.● Resolved member concerns promptly and efficiently, ensuring satisfaction/maintaining high level of customer service.● Implemented effective communication strategies to address member issues in orderly and organized manner.

Fort Lauderdale, Florida, United States

Provided exceptional customer service by handling continuous phone calls, troubleshooting customer issues, and completing sales transactions for parts in a fast-paced environment. Focused on serving customers of company manufacturing ceiling fans and solar lights for major retailers like Home Depot & Lowes. Gained invaluable insights into freight/shipping operations while optimizing logistical processes.● Efficiently handled high volume of customer calls/emails, promptly addressing inquiries/swiftly processing orders for electrical parts.● Developed proficient troubleshooting and problem-solving skills, resolving technical issues/ensuring utmost customer satisfaction.● Exemplified strong leadership qualities, taking charge of various responsibilities and skillfully guiding teams to achieve success.● Mastered intricacies of electrical work, assisting customers/electricians in proper wiring of high-end ceiling fans and solar lights.● Performed receptionist duties as substitute, maintaining a professional/customer-oriented approach during absences.

Fort Lauderdale, Florida, United States

Provide outstanding customer service by assisting customers in finding products/addressing needs. Demonstrate in-depth knowledge of merchandise available at Goodwill and effectively communicate product features and benefits to customers. Engage with customers to understand preferences and guide towards suitable products. Handle sales transactions accurately and efficiently.● Maintained positive/enthusiastic attitude, inspiring your team members and creating welcoming atmosphere for customers.● Fostered supportive/collaborative environment, encouraging open communication and teamwork among team members.● Built rapport by utilizing active listening skills, understanding customer needs, and providing tailored solutions.● Enabled smooth operations on sales floor by practicing effective time management skills and prioritizing tasks.