Responsible for the maintenance, security, configuration, and reliable operation of the networks, computer systems, workstations, cameras and surveillance equipment, rack equipment and any related equipment and systems.

Advise non-technical BOD of upcoming projects and technical grown opportunities. Negotiate with vendors and translate technical jargon to the board room.Make recommendations of new technologies and cost effective ways to manage the technical side of the business.

Junior College, Varsity High School and Youth Football Official.

• Managed Migration from RingCentral Engaged Voice to Five9 VCC Dialer• Coordinate Lead Management from gathering sources, scrubbing, and loading.• Supervise rollout of Voice Analytics, QA, and SaaS Manages Services.• Develop and design Call Center Reports as well as client and vendor facing KPI and statistics.• Mentor and “Landing Board” for Division and Campaign technical decisions. • Awarded “Whatever It Takes” employee appreciation for excellent support.

Installing hardware and softwareManaging virtual machines in the data center and the cloudEvaluating system performance and making recommendations for upgradesMaintaining security through updates, patches, and proper permissionsMonitoring systems to spot potential troubleProblem-solving when things go wrongHandling back-up proceduresTraining staff on the use of new technology and offering support as needed

Monitor production network environment using a combination of monitoring tools to ensure availability. Coordinate field router intrusive and non-intrusive testing and repair of circuits. Coordinate onsite dispatch of Telecommunication vendor repair services. Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where… Show more Monitor production network environment using a combination of monitoring tools to ensure availability. Coordinate field router intrusive and non-intrusive testing and repair of circuits. Coordinate onsite dispatch of Telecommunication vendor repair services. Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously. Escalate issues and problems according to procedures and best judgment. Perform periodic health checks of systems. Work on upgrade projects Diagnose problems and resolve in an expeditious manner. Work with Engineers to resolve production problems. Write coherent trouble ticket notes on production incidents and problems. May write or revise system documentation and procedures. Responsible for configuring and maintaining monitoring tools. Show less

Maintained Cloud Based EMR/EHR/Billing system environment.• Strong focus on Server, SQL instance setup, and developing backup strategy.• Provide upper level technical support for international clients.• Maintain and improve technical documentation and client facing tools.• Technical lead on Implementation/On Boarding Team.• Work with teams in multiple locations and work from home during quarantine to achieve goals.

Accountable for Client Support, Training and Technical Support Teams for leading provider of Seed to Sale Software for cannabis industry. Supervise and motivate amazing engineers across to globe.• Technical Director for Software Developer in cannabis Industry• Develop reporting tools and team metrics• Using Salesforce ticket tracking, organize and motivate team• Unite Tier 1 and 2 Support teams to improve daily operations.• Utilize Tickets, data and reporting tools in Sales… Show more Accountable for Client Support, Training and Technical Support Teams for leading provider of Seed to Sale Software for cannabis industry. Supervise and motivate amazing engineers across to globe.• Technical Director for Software Developer in cannabis Industry• Develop reporting tools and team metrics• Using Salesforce ticket tracking, organize and motivate team• Unite Tier 1 and 2 Support teams to improve daily operations.• Utilize Tickets, data and reporting tools in Sales Force CRM.• Document and escalate to development team when needed.• Monitor and Troubleshoot Dedicated Server 2012R2 and AWS Server 2016 Application Servers Show less

 Manage Helpdesk staff, prioritize triage and assign technical projects and trouble tickets.  Administer Autotask, Continuum NOC, Symantec AV, SonicWall, and VoIP Tenant Portals. Troubleshoot and resolve several EMR and Medical applications. eClinicalWorks, Nextech, CanfieldMirror, etc. VoIP Specialist with Momentum, Mitel, Ring Central, Broad Voice deployments. Organize organization documentation with Microsoft Teams and SharePoint Escalation point for client… Show more  Manage Helpdesk staff, prioritize triage and assign technical projects and trouble tickets.  Administer Autotask, Continuum NOC, Symantec AV, SonicWall, and VoIP Tenant Portals. Troubleshoot and resolve several EMR and Medical applications. eClinicalWorks, Nextech, CanfieldMirror, etc. VoIP Specialist with Momentum, Mitel, Ring Central, Broad Voice deployments. Organize organization documentation with Microsoft Teams and SharePoint Escalation point for client concerns and resolution of advanced issues Project manager, systems design and installer for wiring and systems deployments. Show less

As Operations Specialist, I work in collaboration with multiple team members including the Operations Manager, Purchasing Manager, Accounting, Sales, and the CEO. Some of my responsibilities include:1. Client service management - facilitate delivery of services to clients by collaborating with other team members to provide highly effective, efficient, and quality outcomes.2. System Administration / Best Practices - help ensure consistent use of information systems and software tools by… Show more As Operations Specialist, I work in collaboration with multiple team members including the Operations Manager, Purchasing Manager, Accounting, Sales, and the CEO. Some of my responsibilities include:1. Client service management - facilitate delivery of services to clients by collaborating with other team members to provide highly effective, efficient, and quality outcomes.2. System Administration / Best Practices - help ensure consistent use of information systems and software tools by operations personnel. This will include developing best practices in use of the key tools and creating documentation of the same.3. Fleet and safety management – use automated tools to track maintenance and safety data Show less

Provide product and project management support to clients within the AV/Home Automation Division. Focus on Integration between Surveillance and Home Control Systems.Design and deploy training plans for entire organization, Lead groups,large and small, in technical and non-technical programs. Supervise webinar and public training programs.Heavy travel and public speaking at trade shows, dealer events and key note presentations.

-Responsible for a providing top tear technical support to 5000 international dealers and their clients. -Lead daily help desk operations for manufacture of DVR and Camera solutions. Team mentor and escalation point for this highly motivated team.-Primary function is providing staff, dealer and end user solutions from initial sales contact, CCTV design, implementation, cabling/power specification, integration, and final testing.-Organized scheduled training procedure and… Show more -Responsible for a providing top tear technical support to 5000 international dealers and their clients. -Lead daily help desk operations for manufacture of DVR and Camera solutions. Team mentor and escalation point for this highly motivated team.-Primary function is providing staff, dealer and end user solutions from initial sales contact, CCTV design, implementation, cabling/power specification, integration, and final testing.-Organized scheduled training procedure and lesson plans, including in-house lessons and remote classes, for all levels of technical abilities.-Senior Engineer making the most of all technical resources to solve a plethora of unique technical issues. -Trade Show event coordination from set building, demonstrations, relations, and break down. Show less

Assist the host committee with everything needed to represent South Florida as a perfect home for Super Bowl XLIV and Pro Bowl 2010.

-Supported internal users and escalating point for thousands of clients.-Supervise day to day operational tasks within the data center including network operations, data control groups, Colo contracts, Fiber/MUX control and production systems specific to nationally hosted VoIP service provider (ILEC). On Call and available 24/7. -Manage infrastructure and desktop upgrades. From determining the need, planning, presentation, approval, purchase, deployment, to final… Show more -Supported internal users and escalating point for thousands of clients.-Supervise day to day operational tasks within the data center including network operations, data control groups, Colo contracts, Fiber/MUX control and production systems specific to nationally hosted VoIP service provider (ILEC). On Call and available 24/7. -Manage infrastructure and desktop upgrades. From determining the need, planning, presentation, approval, purchase, deployment, to final report.-Design and deploy monitoring/control systems from multi-path data flow to HVAC and Fire control systems involved in data center organization. AC and DC power plant maintenance. -Organizer and developer of operational plans to achieve and maintain 99.999% uptime.-Manage multiple projects including CRM, anti-virus and resource replication to co-location.-Developing, updating and maintaining training manuals, policies, checklist, and procedures.-Systems Administrator who maintains Servers, Active Directory and Exchange Users.-Account Manager for key accounts with focus on eliminating customer communication issues. -Assist other departments as mentor/adviser in Training, Sales and Support roles. -Leader of multilevel support team Schedule and prioritized call flow. Show less

-Project management and installation assistance for Internet Service Provider.-Strong use of network planning and implementation skills.-Provisioning and order placement control.

-Plan, implement, and maintain desktop computer equipment, Server Hardware and Software, CounterPoint POS Administration, voice and data communications, Dynamic SQL Accounting, and streamline data flow. Budget and purchase resources.-Implement and manage Wide Area Network from scratch. Use network monitoring and security tools. Huge emphasis on balance of security and maximum availability.-Oversee help desk to provide 24/7 support for 250 end users and 30 regional locations… Show more -Plan, implement, and maintain desktop computer equipment, Server Hardware and Software, CounterPoint POS Administration, voice and data communications, Dynamic SQL Accounting, and streamline data flow. Budget and purchase resources.-Implement and manage Wide Area Network from scratch. Use network monitoring and security tools. Huge emphasis on balance of security and maximum availability.-Oversee help desk to provide 24/7 support for 250 end users and 30 regional locations. -Direct I.T. Related Projects; interface with executives, departmental managers, and team members. Maintain centralized documentation and schedules.-Design and maintain Disaster Recovery Plan with Hot Site, Cold Site and Out of State Application Server redundancy.-Promote education, procedure documentation, mentoring and cross training for I.T. Staff.-Proficient interpersonal skills and the ability to interact well with all employee levels. -Responsible for contracts and service agreements for communications and service vendors. Review, approve or escalate and process billing. Show less

-Coordinated entire I.T. aspect of site consolidations and relocations from initial planning and budgeting to onsite direction, vendor coordination and final inspections.-Provide upper level technical support for 22,000 national end users. Over phone and onsite using remotely access and troubleshooting tools.-Enhanced NOC plan to implement Cisco AVVID VoIP solution to save company over $2.5 million dollars annually and unify voice mail with Network Resources.-Supervised… Show more -Coordinated entire I.T. aspect of site consolidations and relocations from initial planning and budgeting to onsite direction, vendor coordination and final inspections.-Provide upper level technical support for 22,000 national end users. Over phone and onsite using remotely access and troubleshooting tools.-Enhanced NOC plan to implement Cisco AVVID VoIP solution to save company over $2.5 million dollars annually and unify voice mail with Network Resources.-Supervised and completed more than 30 projects in less than five years, with an average project budget of $250,000.-Utilized CiscoWorks, HP OpenView, BMC Patrol Dashboard, and Syslog with an average 99.85% up time in reporting network performance and outage prevention.-Developed first Policy and Procedure Manual for NOC, Helpdesk and PC Services Group. Proof and revise ISO Documentation. Show less

-Primary function was providing customer’s network solutions from initial sales contact, design, implementation, cabling, certification, and LAN configuration.-Organized four profitable installation crews. Scheduled daily operations and training of team.-Responsible for a wide variety of field service and customer relations needs. -Senior Field Service Engineer supporting a plethora of technical issues. -Collaborated with financial executives to articulate the… Show more -Primary function was providing customer’s network solutions from initial sales contact, design, implementation, cabling, certification, and LAN configuration.-Organized four profitable installation crews. Scheduled daily operations and training of team.-Responsible for a wide variety of field service and customer relations needs. -Senior Field Service Engineer supporting a plethora of technical issues. -Collaborated with financial executives to articulate the business value, return on investment and total cost of ownership of IT projects.-Supported sales staff with client project meetings and training. Show less

-Sales, service support and first line contact for 65 clients over 200 mile region-Conducted all aspects of onsite maintenance and upkeep of POSItouch restaurant computer systems.-Applied electrical and computer skills for a wide variety of problems in this harsh environment, all hours of the day and night.-Install various types of media and terminations from coax to fiber optic-Sales support

-Started in the Accounting Department, grew into the Sales Department, excelled to team leader-Exceeded Sales quota by 100% per year.- Recruited, trained, motivated, a very profitable Inside and Outside Sales team- Lead ventures into several new markets with profitable results.