In this current role, I am mainly involved in executing the values of organization to uphold Optum's mission. Check benefits, eligibility, and referrals for customers.Key Contributions/Achievements:• Gained in-depth field knowledge by completing diverse assignments.• Utilized consulting research skills with keen focus on improving health system performance.

In this position, I have performed essential clerical receptionist duties to ensure operational and service excellence.My key achievements for this role have been:• Supported senior management in the development of action plans for the facility during a COVID 19 pandemic to operate and maintain clientele.

• Oversaw various administrative tasks including composing/typing documents, creating spreadsheets, sending emails, filing, and faxing.• Scheduled appointments while coordinating with the dentist's availability.• Analyzed and resolved patients' complaints and concerns.

In this role, I have performed various tasks including conducting schedule appointments, overseeing medical-dental billing, and managing office facilities/supplies.The benefits I brought during this role were:• Coordinated meetings, schedules, agenda, and calendar invites to ensure seamless office operations.• Resolved patient/client concerns by executing corrective action plans.• Implemented graphic design for logo creation, promotional flyers, and interior designing for branding purposes.Additional Experience as Garden Sales Associate at The Home Depot and Patient Service Technician/Phlebotomist at Laborp