Cherry Mills Email & Phone Number

Contract management holding key relationships with our NCS Trust suppliers to support and challenge performance to maximise value for money and opportunities for young people

London, United Kingdom

• Hold comprehensive operational management responsibility for the Sales function of this non-profit youth programme with activities across England and Northern Ireland resulting in over 750K participants since the pilot in 2009, managing external supply chain partners yearly, implementation to new programmes with a decreasing Government budget yearly • Achieved 7.5% overall growth (young person participation) from 2016 – 2019, with the South East region delivering 23% growth since 2019.• Performance managed failing partner through continuous communication, support and training resulting in partner hitting their end of season target by over 17%.• Spearheaded a successful adaption to the disruption of the pandemic via leading a rapid strategic pivot. Collaborated cross-functionally to devise and implement a robust new sales strategy, including delivering training to facilitate efficient supply chain adoption. This resulted in 55% YoY growth nationally and 271% YoY growth for the London Region for the Autumn Season. • Established accurate and accessible KPI monitoring by producing performance reports in Salesforce and working with the data team to support future reporting to drive efficiency and provide the reports to support payments to the Supply Chain • In response to the pandemic, project managed the development and launch of a new product named Skill Booster. This involved leadership of a team of five and extensive cross-functional collaboration, including working closely with the Education Engagement team. Designed and executed and impactful sales strategy and led external communications to promote the product across the partner network and educational institutions nationwide. Achieved 10k service users in year one against a target of 5k in year one and 14k against a target of 13k in year two.

London, England, United Kingdom

• Established and held comprehensive operational management responsibility for this new employability venture, providing paid placements for young adults securing paid placements • Led the design and implementation of efficient and effective policies, processes and procedures. Complex prioritisation and strong project management to help influence the tight deadlines, securing another year of the project.• Supported an exceptionally high-performing team of six via astute recruitment, effective training, targeted coaching & mentoring and robust performance management.

London, United Kingdom

• Designed, implemented and executed onboarding strategy to the supply chain to welcome and provide NCS minimum requirements and guidelines to provide a safe and quality programme for young people• Responsible in budget management which I managed to save over 30% of budget • Project managed the strategy to achieve effective results

London, United Kingdom

• Performance managed and supported external supply chain to a high level to drive effective service implementation and resulted in Partner hitting their targets.• Managed a new Recruitment Model to trial a new way of recruiting young people. This lead to a new operating model in 2019 which drove efficiency and cost.

South Essex

• Held end-to-end operational management responsibility for this South East Region of this major, global car rental company. This involved full oversight of eight branches with a fleet of over 1k vehicles, 40 employees and annual revenue of over £1m. • Duties included team leadership, strategic development, budget management, sales management, forecasting, payroll, quality assurance, performance management, training & staff development, community outreach and reporting. • Ranked within the top 10 area managers in the UK in 2016, achieving a £50k profitability improvement from the previous year. • Grew the fleet by over 10% YoY whilst maintaining an exceptional level of client retention and closing major new accounts, including a £200k pa contract with Nationwide Crash Repair Group. • Significantly enhanced margins via reducing costs in uninsured losses by 66% and improving invoicing efficiency by over 55%. • Consistently achieved customer experience and service performance significantly above the corporate average. • Maintained a staff retention rate of 80% and developed multiple members of staff from management trainees to area manager positions. • Turned around several underperforming teams to achieve strong productivity and profitability. • Drove continuous sales growth via spearheading the development and execution of a range of impactful strategies and pilots.

Hove And Haywards Heath

• Multiple promotions and led one of the most successful branches in the UK• Multiple awards for top Branch Manager in the UK achieving profits, growth, customer satisfaction and employee development

Responsible for bringing new business' on and Account Management.

Bachelor Of Business Administration (Bba), 2:1

Education record

A-Levels: Economics, Mathematics, Art & Biology