Cherry Nguyen Email & Phone Number

Australia

• Monitor, maintain and ensure the accuracy of reporting and dashboards
• Create, modify and provide access to data, reporting and dashboards
• Provide ad-hoc data as required, wherever possible through the creation of automated or semi-automated facilities and functions
• Monitoring operational performance reports and raising unusual variances or trends with key leaders
• Support the regular internal and contractual reporting processes through the establishment and maintenance of effective and accurate automated reporting mechanisms
• Focus on ensuring that stakeholders are equipped and able to obtain access to data and reporting independently – through the provision of effective reporting, tools and associated documentation and training

Adelaide, Australia

• Driving key initiatives and improvements across Provisioning
• Working closely with internal sales and provisioning teams to improve the customer experience
• Managing virtual teams, working closely with sales and delivery teams within Provisioning
• Handling provisioning escalations
• Improving provisioning processes between different internal teams
• NPS analysis to improve future customer experience

Adelaide, Australia

• Executing a high quality on-boarding or transitioning experience for high value customer installation projects
• Manage virtual teams working closely with sales, engineering and delivery teams to deliver complex solutions/projects within the data network and voice environments
• Accountable for the successful delivery, implementation to time and quality of projects in the corporate and wholesale space
• Manage projects from engagement to project completion
• Responsible for the delivery of the project to time, budget and quality requirements
• Responsible for customer expectation setting and for the customer on-boarding and transition experience

Adelaide/SA

• Creating party printables
• Creating wall posters
• Creating custom designs for customers

Adelaide, Sa

• Track project deliverables by monitoring compliance with the project management plan, liaising with those involved in current projects and ensuring they are able to meet predetermined deadlines
• Liaise with external contractors to ensure they are provided relevant information and ensure they are achieving results and making progress towards project deliverables
• Responsible for entering and updating project activities, meetings, actions and responsibilities into project management software to ensure accurate and up-to-date information is available
• Identify and monitor areas that are not meeting deadlines or standards with respect to project deliverables, seek to assist if possible and provide an assessment of the potential impact to the Project manager
• Assist with the initiation, business casing, scoping and requirements gathering projects as required
• Using outputs from the initiation and planning process, produce a clearly defined and well documented project management plan to guide project execution and control, updating and refining the plan as required

Adelaide, SA

• Provide information and advice to corporate customers in relation to products, pricing, service delivery and service faults
• Coordinate various aspects of the sales and implementation process for complex network solutions
• Complete pre and post sale administrative requirements
• Build, maintain and develop professional business relationships with internal staff and corporate customers

Adelaide, SA

• Sell Internode business products and services and action inbound sales enquires via face-to-face, phone, email and fax communication
• Ensure timely follow up and liaison with customers to provide a professional service at all times
• Maintain and update customer databases

Adelaide, SA

• Sell Internode residential products and services and action inbound sales enquires via face-to-face, phone, email and fax communication
• Ensure timely follow up and liaison with customers to provide a professional service at all times
• Maintain and update customer databases

Adelaide, SA

• Sell gaming related products and computer peripherals via face-to-face and phone communication.