Cherry S. Email & Phone Number

Macao

澳門特別行政區

- Continue improvement, enhancement, development of Enterprise Services - Including development of guidelines and tools- Identify and monitor different VOC channels to ensure maximising Customer Satisfaction- Coordinating with different departments to ensure feedback/opportunities are being handled efficiently in effective ways- Regular evaluation on Customer Services Programs effectiveness and identify improvement areas- Maintain accurate and resourceful Service Recovery database to ensure providing Powerful data across the properties- Involve in process enhancement on departments operations- Assist with strategies planning aim to push up Customer Service Quality- Support on data analysis for identifying feedback category trends- Initiate Text IQ topics for all departments across the enterprise (Qualtrics)

Macao

Crossing exposure at The Spa at Wynn Palace as supervisor role

Macao

Macao

I was working at Wynn Macau as an Internship trainee,a Part-time agent and Concierge at the Front Office department. I had gained a lot of experience and knowledge from that and also had learnt numerous facts of Macau's hospitality pattern and culture.

Valais, Switzerland

My first internship was took place in a famous Italian restaurant located at Montreux,Switzerland, as a waitress and a bartender for 6 months, switching roles in weekly basis. From my 1st internship I had learnt about what is the reality looks like and its the first time that I officially get in touch with the real society. I was also been able to develop my language skills over there, communicated in both English and French with my colleagues. Even though I could not speak French frequently but I still could understand the meaning of the whole sentence by guessing some words.

Bachelor Of Business Administration (B.B.A.), Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Hospitality,Mathematics, Food technology, IT, English, French