Cherry Yau Email & Phone Number

Hong Kong

Hong Kong Sar

Hong Kong Sar

• Answered and directed phone calls, took messages for appropriate parties, greeted visitors, and provided general support.• Organized and maintained records, files, databases, office equipment, and pantry inventory.• Scheduled and coordinated meetings, appointments, and travel arrangements for upper management, providing administrative support to a total of 40 staff members.• Received invoices, reviewed for accuracy, and prepared regular reports on expenses and office budgets.• Coordinated and contributed to the maintenance, repair work, and renovation of the office, including coordination with building management.• Assisted in organizing and coordinating meetings, conferences, and staff social activities, including room bookings and ordering refreshments/food as required.

Hong Kong Sar

Hong Kong Sar

• Assist in the day-to-day procedures and operations of the Reservations Department to ensure a seamless booking and arrival experience• Manage telephone and email in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay• Assist revenue manager to manage a team of 3 reservation officers to see that tasks were completed on time and high quality• Provides administrative support to the team and training such as telephone etiquettes and email composing to new joiners

Hong Kong Sar

• Manage incoming customer reservations and inquiries via phone, email, or online platforms• Able to work with minimal supervision with excellent customer service skills• Good knowledge in hotel systems and manage room availability across all distribution systems to maximize sales opportunities• Assist upper management with clerical work as well as supervising juniors

• Excellent customer service and telephone etiquette • Handles requests from guests, companies and travel agents via phone or other platforms• Good knowledge in Opera system, B2B and OTA platform• Generate and complete daily report for upper management

Hong Kong Sar

• Answering phones in an efficient, accurate and professional manner • Co-ordinate between clients, service suppliers and hotels• Monitor and change room rates once received from hotel• Assisting co-colleagues with their enquiry• Handling all client’s information accurately