Cherry Chen Email & Phone Number

New Westminster, BC, CA

• Led the clinical implementation of the TeleTracking Clinical Workflow Suite (CWS) System- a clinical technology project- by utilizing the PROSCI ADKAR methodology to effectively manage resistance and promote knowledge.
• Coordinated and supported the FHA Digital Patient and Provider Experience and Information Technology team for infrastructure setup, data mapping, and integration with the existing medical health record system
• Recommended, led, and contributed to the development of new clinical policies and lprocedures. This encompassed assessing complex workflows, refining existing processes, and creating standard operating procedures
• Partnered and collaborated with clinical operations directors, patient care coordinators,and educators to develop a comprehensive implementation plan. Provided tailoredtraining and support resources for end-users to.

• Advocate for and lead early implementation initiatives for the cardiac platform Provided clinical expertise and solutions for complex operational challenges within the interventional cardiology department and inpatient.
• Liaised between internal stakeholders and external partners, representing the RCH Redevelopment team in various forums to advance clinical design and standards
• Led the implementation of new clinical technology, Vocera, to the Interventional Cardiology units via expedited Plan-Do-Study-Act methodology
• Influenced RCH Cath Lab Expansion Project through work plan provision and comprehensive design coordination and knowledge translation

British Columbia, Canada

• Ensure patient referrals for cardiac devices are processed in a timely and accurate manner based on the system priority and case urgency
• Liaise between patients and health professionals to ensure safety and quality of patient care are consistent throughout their health care access
• Triage and coordinate referrals for the Atrial Fibrillation Clinic and Heart Function Clinic with the aim to reduce emergency admission
• Collaborate with physicians to improve patients' quality of life

• As a Patient Care Coordinator (Charge Nurse): facilitated safe patient discharge, coordinated unit flow, and ensured efficiency via balancing operational costs and staffing needs
• As a Direct Care Nurse: Focus on building therapeutic relationship and providing patient-centered care to reduce re-admission rate
• As the Practice Council Co-Chair: Aimed to improve patient care via engaging staff through setting achievable goals and measurable changes
• As a Nursing Mentor: Mentor nursing students and new graduate nurses by engaging them with the healthcare environment and culture: acquired positive mentorship feedback
• Created evidence-based clinical tools for frontline nurses to improve patients outcome: Chronic Wound Poster, Cardiac Diagnostic Tests-Patient Care Manual
• Collaborate with inter-professional members through utilizing "Circle of Influence" and "Experience Cube" tools to enhance patient safety

• Identify clinic waitlist and worked with clerical staff to reduce waitlist to meet FHA standard of care
• Worked with FHA health informatics team to create a streamline patient information sheet for clinic referral in attempt to reduce patient confusion in their post-discharge care
• Created orientation manuals for clerical staff and nursing staff to ensure resources is available for a continuous clinic function.
• Engaging different departments to ensure the referrals are completed adequately to ensure patient care and safety plan is in place.
• Involved with FHA virtual team in planning for clinic virtual optimization

• Utilizing knowledge of infection control and clinical acuity to implement timely patient placement and bed utilization to reduce hospital congestion
• Providing a balanced approach in resource allocation/utilization by proactively solving active issues, anticipating problems related to safety of patients and bed utilization early through analyzing statistics and.
• Facilitate positive relationship with Patient Transfer Network, regional site leaders, and patient care coordinators to further the best patient flow and bed utilizations
• Strategically lead daily bed management meetings by collectively evaluate and designate an optimal flow for patients to enable best service and care are in place

Dr. Thompson Lab

• Laboratory maintenance; autoclaving equipments, sorting bench tops and disposing bio hazards appropriately
• Assisting researchers in labeling antibiotics, beakers and dishes, making media, and conducting experiments
• Gained knowledge in laboratory safety and sterilization processing

Master’S Degree

Education record

Education record

Bachelor’S Degree