Jonathan Chery Email & Phone Number

Tallahassee, Fl, Us

• Designe, build, test, and support applications to meet business requirements, integrating emerging technology trends and automation solutions.• Provide comprehensive customer support and incident resolution through various communication channels, ensuring high performance and reliability.• Demonstrate strong problem-solving skills and versatility, delivering high-quality code on time, participating in peer reviews, and managing IT production system delivery.

• Customer Service: Provide technical support to employees through phone, email, and remote access, resolving computer, printer, software, and network issues. • Troubleshooting: Using Remote Desktop Management to complete PC troubleshooting, configuration, maintenance, along with printer troubleshooting, mapping drives, reconfiguring settings• Documentation: Documenting troubleshooting steps via fresh ticket service and effectively prioritize resolution of outstanding issues

Tallahassee, Florida, United States

Tallahassee, Florida, United States

● Achieved Revenue Targets: Led store operations, ensuring the attainment of revenue goals by implementing strategic initiatives and closely monitoring sales performance.● Exceeded KPIs: Implemented effective measures resulting in the surpassing of Key Performance Indicators by completing weekly sales observations, monthly coaching sessions and daily morning meetings, demonstrating a keen focus on performance metrics and continuous improvement. ● Expense Reduction: Successfully implemented cost-cutting measures by paying great attention to detail and adding physical security measures in place to boost loss prevention efforts. ● Enhanced Customer Satisfaction: Implemented customer-centric strategies, resulting in increased customer satisfaction and positive reviews for our website.● Optimized Inventory Management: Spearheaded efforts to minimize inventory shrinkage through robust inventory management practices.● Delivery Operation Leadership: Managed the delivery and warehouse operation, achieving margin and customer experience goals by optimizing the delivery process.

Tallahassee, Florida, United States

• Customer Engagement: Greeted customers and assessed vehicle preferences, effectively communicated features and benefits in the showroom. • Sales Documentation: Completed necessary paperwork for vehicle sales, including sales slips and contracts, ensuring accurate and timely processing. • Logistics Coordination: Arranged seamless delivery and registration of vehicles, providing a smooth transition for customers.

Tallahassee, Florida, United States

• Efficient Query Resolution: Resolved customer queries and complaints with speed and efficiency, utilizing various tools, processes, and systems such as SAP & Citrux within assigned responsibilities. • Customer Satisfaction: Responded to inbound calls and written inquiries, ensuring a consistently high level of customer satisfaction with each interaction.

Tallahassee, Florida, United States

• Vehicle Maintenance: Executed exterior cleaning and performed basic maintenance checks, adding fluids and ensuring vehicle readiness. • Exceptional Customer Service: Safely delivered vehicles and/or customers to the appropriate destination, exhibiting outstanding customer service. • Logistics Management: Organized travel routes and ensured accurate and timely paperwork, communicated effectively via 2-way radio or cellular phone.

Certification, Cyber

I completed the UCF Cyber Defense Professional Certificate program, a comprehensive 36-week training that equips individuals.

Associate Of Science (A.S.), Marketing & Real Estate

Marketing

Hs, Marketing