Cheryl Barton Email & Phone Number

Broomfield, Co, Us

Westminster, Colorado, United States

Broomfield, Colorado, United States

As a technical architect, my primary objective was implementations, which I did along with other contributions. Here are some of my achievements:- Led order management system implementations for Fortune 500 clients, meeting aggressive schedules- Designed several complex SQL queries to service custom reporting requirements- Developed templates for creating shell scripts to make bulk object updates via the Placements.io API- Took over a struggling client and turned the… Show more As a technical architect, my primary objective was implementations, which I did along with other contributions. Here are some of my achievements:- Led order management system implementations for Fortune 500 clients, meeting aggressive schedules- Designed several complex SQL queries to service custom reporting requirements- Developed templates for creating shell scripts to make bulk object updates via the Placements.io API- Took over a struggling client and turned the relationship around within weeks by driving resolution of integration issues- Worked closely with Product team to define field mappings for two new ad server integrations- Created training resources and delivered trainings- Received a peer-nominated award for outstanding contributions in the most recent company awards cycle Show less

Louisville, Co, United States

I remained on the Capability Specialist team through the transition of AppNexus into Xandr.Some of my contributions as a Senior Capability Specialist are as follows:- Provided tier-two support by resolving complex client tickets relating to ad serving, auction logic, and forecasting- Trained five ad server subject matter experts- Analyzed client case data and internal tickets, presented recommendations for product, process, and documentation- Authored many internal… Show more I remained on the Capability Specialist team through the transition of AppNexus into Xandr.Some of my contributions as a Senior Capability Specialist are as follows:- Provided tier-two support by resolving complex client tickets relating to ad serving, auction logic, and forecasting- Trained five ad server subject matter experts- Analyzed client case data and internal tickets, presented recommendations for product, process, and documentation- Authored many internal reference documents and partnered with technical writers on several client-facing documents Show less

Louisville, Co, United States

My role had two primary responsibilities:1) Providing level 2 support for client-facing Services teams to leverage when they're not able to advance an issue2) Analyzing support case and bug ticket data to identify product and process improvement opportunities

Louisville, Co, United States

My Client Services Manager role at Yieldex continued as a Technical Client Manager role when AppNexus acquired Yieldex.- Provide dedicated technical support for top tier digital publishers- Cultivate a relationship with client, understand the client's business and help drive adoption- Answer client usage questions and explain product functionality- Work with Product and Engineering teams to identify and help resolve product issues- Independently lead small to mid-size client… Show more My Client Services Manager role at Yieldex continued as a Technical Client Manager role when AppNexus acquired Yieldex.- Provide dedicated technical support for top tier digital publishers- Cultivate a relationship with client, understand the client's business and help drive adoption- Answer client usage questions and explain product functionality- Work with Product and Engineering teams to identify and help resolve product issues- Independently lead small to mid-size client projects Show less

Louisville, Co

- Provide dedicated technical support for top tier digital publishers- Cultivate a relationship with client, understand the client's business and help drive adoption- Answer client usage questions and explain product functionality- Work with Product and Engineering teams to identify and help resolve product issues- Independently lead small to mid-size client projects

- Responsible for product vision and strategy, roadmap creation, and requirements gathering- Engage closely with customers throughout the product lifecycle- Own and drive feature delivery end-to-end: writing user stories, working with user experience to create prototypes, engaging with beta testers, working with development, documentation, and quality assurance teams to deliver a marketable product on time- Represent Naviance as a domain and product expert at customer interactions… Show more - Responsible for product vision and strategy, roadmap creation, and requirements gathering- Engage closely with customers throughout the product lifecycle- Own and drive feature delivery end-to-end: writing user stories, working with user experience to create prototypes, engaging with beta testers, working with development, documentation, and quality assurance teams to deliver a marketable product on time- Represent Naviance as a domain and product expert at customer interactions and industry events Show less

- Design, document, and execute test procedures - Conduct test reviews and record and document test results- Coordinate with the project team to drive product quality- Validate issues escalated from the support team- Produce product documentation

- Provide dedicated phone and email support to over 800 schools- Produce product documentation- User-testing of SaaS application- Proactive outreach to customers

- Identify test conditions and create test scripts for an Interactive Voice Recognition (IVR) application- Lead installation/configuration of the Aprisma Spectrum suite during deployment of a high speed data service assurance system - Conduct client interviews to gather information for a VoIP network assessment