Cheryl Casey Email & Phone Number

Franklin, Massachusetts, United States

Framingham, Massachusetts, United States

Waltham, Ma

- Managed client’s mailing and print projects from conception to completion to deliver on time and within client’s budgets for multiple locations throughout the country.- Multitasked in a demand-driven environment to ensure client needs and objectives were met for 20 clients.- Set up projects/work orders in internal company programs from estimating to completion of projects. - Provided superior customer service for all assigned client accounts for orders that were requested within a 24-48 hour turnaround time.- Tracked, provided quality control and communicated project results with client on orders that were generated for a high-end clothing manufacturer.

Lowell, Ma

- Managed numerous client projects working to deliver on time for a large travel company that were processed within a certain revolving timeframe.- Effectively managed client’s direct mail, bulk fulfillment and database programs to process client’s daily requests via email and websites to produce projects. - Developed and maintained exceptional internal and external client relationships.- Firmly grasped client issues and found solutions to successfully address them.- Managed daily inventory reports for mailing and fulfillment projects by entering work orders.- Leveraged knowledge of offset & digital print, postal requirements, bindery, inkjet and variable print-on-demand set-up for customer’s projects to be processed accurately.

Holliston, Ma

W.A. Wilde was purchased by Universal Millenium in June 2011. - Multitasked in a demand-driven environment to ensure client needs and business objectives were met.- Firmly grasped client business issues and found solutions to successfully address them and provide resolution.- Effectively managed client print requests for direct mail and hand/bulk fulfillment for multiple clients.- Managed daily scheduling reports and monthly invoicing.- Developed and maintained exceptional external relationships with clients.

- Managed multiple team members from the bindery, shipping & machine & hand inserting departments throughout the production facility to deliver a high volume of complex projects that were processed accurately, on time and within the client’s budget. - Applied expert-level time management and organizational skills to ensure quality product and customer satisfaction.- Acted as escalation point for problem resolution. - Mentored staff; conducted employee performance reviews.